7 Jobs in Bighapur

“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 MISSION: Analyses the P&L of the business units to optimise results and achieve objectives. Performs control functions within the business units. Proposes and supports improvements in their area and other areas of the business unit thanks to their knowledge about the business unit. What will you have to do? OPERATIONS Ø Directly supervises the Administration and Dry Storage areas of business units in their OC, ensuring compliance with company policies and procedures. Ø Consolidate and analyse feedback received from hotels in their area of responsibility about needs and opportunities Ø Advises the business, providing an overall vision to the different departments, supporting them in the decision-making process and identifying opportunities for improvement. Ø Analyses relevant information (financial or otherwise) from operational departments in order to maximise results. Ø Proactively aims to improve profitability in the business units in their OC, detecting synergies and maximising results. Ø Ensures the correct opening or disaffiliation of business units within their OC from the point of view of the Administration and Dry Storage functions. Ø For new hotel openings, implements procedures, manages duties specified in the contract and controls the pre-opening budget. BUDGET/CLOSE OF ACCOUNTS Ø Transfers specific local needs regarding the budget to the business units. Ø Works with the Operations Director and OC Executive Committee to prepare the cost and revenue budgets for the Operations Centre following the guidelines received. Ø Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimise the impact and monitors those measures together with the Director of Operations. Ø Implements the local close of accounts and reviews the correct implementation of the centralised monthly closure process, ensuring that the results reflect the reality of the business. Ø Implements the forecasting and reforecasting process in the Operations Centre together with the rest of the executive committee, analysing the evolution of the actual data and future trends as well as developing different scenarios. Ø Analyses the reason for deviations and supports the implementation of corrective actions in business units. CONTROL Ø Applies the Hotel Management and Accounting rules, processes and procedures in the Operations Centre. Ø Safeguards supplier contracts, insurance policies and legal documents for the business unit. Ø Assists with internal audits, defining action plans to resolve any incidents reported. Ø Assists in external audit processes. Ø Supervises and ensures proper internal control within the OC and business units. Ø Receive a monthly copy of cash control reports for hotels in their OC and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS. Ø Supervises and ensures the optimisation of cost items that affect the results of each hotel. Ø Supervises warehouse management in the business units. Ø Directly supervises the team that carries out tasks that require a local presence, ensuring the correct delivery of administration and dry storage services in the business units. INVESTMENTS Ø Analyses investment requests from business units, preparing Business Cases to determine their viability. Ø Supervises the progress of works with regard to their cost compared to budget. Ø Monitors the projects carried out and investments made within their business units to ensure that the commitments that were made are met. CORPORATE/FINANCIAL Ø When the Operations Centre is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process. Ø In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners Ø He assists in the preparation and monitoring of the cash budget for the business units under their responsibility. If the Operations Centre is responsible for an entire country, also takes into account the corporate scope. Ø If the Operations Centre is responsible for an entire country, supervises compliance with tax obligations and assists in the management of possible inspections by the tax authorities. Ø Has joint power of account management together with the Director of the OC TRANSACTIONAL Ø In hotels that receive a centralised Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs. Ø In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments Ø In hotels that receive a centralised service from MHS, monitors the service received and compliance with SLAs. Ø Monitors processes and compliance with standards and provides constant training for the team under their responsibility. Ø Identifies and proposes improvements to optimise efficiency in their work and in the work done by the administration team under their responsibility. REAL ESTATE Ø Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re-invoiced. Follows up in case of non-payment. ECONOMIC-FINANCIAL Ø Participate in the preparation of their department's budget according to the set guidelines. Ø Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner. Ø Participate in the preparation of projections by providing information on their department. Ø Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department. Ø Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner. Ø They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team. Ø To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly. Ø They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure. Ø Control and monitoring of their area’s Operational PAI, respecting the timings set by the company. Ø Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control. Ø Collaborate on departmental review points during audits and establish action plans to address the reported issues. Ø Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS. HUMAN RESOURCES Ø Annually review the training plan with the hotel General Management and HR area, in order to propose training actions based on the needs of the team. Ø Be knowledgeable of the development plans and tools in Human Resources and promote their use (Melia Home, climate, E-Meliá, development plans, Moving-Up, Graduates Programs, Code of Ethics...). Ø Identify high potential staff and actively participate in the development of their team and trainees (if applicable). Ø Conduct their team’s performance reviews. Ø Be knowledgeable and analyse the climate results of their department. Design together with the team the action plans and implement them, while ensuring participation in the measurement period. Ø Ensure the participation of their team in the wellness programmes made available to them. Ø Promote the use of social media following the guidelines established by the company. Ø Actively participate in the recruitment of their team and its dissemination on social media. Ø Keeping track of the presence of the staff under their command, planning work shifts, absence control, as well as promoting the use of the holiday period by team members. Ø Ensures, in coordination with HR, the physical delivery of uniformity (depending on the hotel, Housekeeping is in charge of this task), name tag, locker key and PPE to new associates in the team, as well as ensuring their return at the end of the contract. Ø Inform HR of possible extensions, termination of contracts and any other incident in the performance of their work that could lead to a warning or sanction. Ø Manage payroll payments together with HR (overtime, days off, night work, etc.). Ø Be knowledgeable of the sizing ratios and applying the staffing guide defined for their hotel, making proposals for revision when required by the operation. What we are looking for? At least 3/5 years of experience in the role in Hospitality or Hotellerie University education in Business Administration/ADE, Finance and Accounting Advanced English and the knowledge of a second language will be a plus Knowledge of hotel business management and their specific requirements Knowledge of projections, budgeting, financial results reporting... etc. Knowledge of accounting and financial regulations Management of economic and financial systems Knowledge of hotel operations Tool management: PMS, SAP, Office Package Because belonging to the great Meliá family is being VIP You will enjoy My MeliáRewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages. In addition, enjoy the My MeliáBenefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you 😉 At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TWITTER – LINKEDIN – INDEED – GLASSDOOR

“The world is yours with Meliá” Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟 REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed. MISSION: Analyses the P&L of the business units to optimise results and achieve objectives. Performs control functions within the business unit. What will you have to do? Proposes and supports improvements in their area and other areas of the business unit thanks to their knowledge about the business unit. OPERATIONS Ø Directly supervises the Administration and Dry Storage areas of business unit, ensuring compliance with company policies and procedures. Ø Consolidate and analyse feedback received from hotels in their area of responsibility about needs and opportunities Ø Advises the business, providing an overall vision to the different departments, supporting them in the decision-making process and identifying opportunities for improvement. Ø Analyses relevant information (financial or otherwise) from operational departments in order to maximise results. Ø Proactively aims to improve profitability in the business unit, detecting synergies and maximising results. Ø Ensures the correct opening or disaffiliation of business unit the point of view of the Administration and Dry Storage functions. Ø For new hotel openings, implements procedures, manages duties specified in the contract and controls the pre-opening budget. BUDGET/CLOSE OF ACCOUNTS Ø Transfers specific local needs regarding the budget to the business unit. Ø Prepare the cost and revenue budgets following the guidelines received. Ø Ensures compliance with the budget, detects the causes of any deviations, defines the corrective measures required to minimise the impact and monitors those measures . Ø Implements the local close of accounts and reviews the correct implementation of the centralised monthly closure process, ensuring that the results reflect the reality of the business. Ø Implements the forecasting and reforecasting process with the rest of the executive committee, analysing the evolution of the actual data and future trends as well as developing different scenarios. Ø Analyses the reason for deviations and supports the implementation of corrective actions in business unit. CONTROL Ø Applies the Hotel Management and Accounting rules, processes and procedures. Ø Safeguards supplier contracts, insurance policies and legal documents for the business unit. Ø Assists with internal audits, defining action plans to resolve any incidents reported. Ø Assists in external audit processes. Ø Supervises and ensures proper internal control. Ø Receive a monthly copy of cash control reports for hotel and reports on any relevant incident. This is received through MHS or the hotel administration team, depending on whether the hotel is served by MHS. Ø Supervises and ensures the optimisation of cost items that affect the results of each hotel. Ø Supervises warehouse management in the business unit. Ø Directly supervises the team that carries out tasks that require a local presence, ensuring the correct delivery of administration and dry storage services in the business unit. INVESTMENTS Ø Analyses investment requests from business units, preparing Business Cases to determine their viability. Ø Supervises the progress of works with regard to their cost compared to budget. Ø Monitors the projects carried out and investments made within their business units to ensure that the commitments that were made are met. CORPORATE/FINANCIAL Ø Is responsible for an entire country, prepares the annual accounts for the companies and coordinates the external audit process. Ø In managed hotels or joint ventures, provides support in the relationship and in preparing reports for the hotel owners. Ø He assists in the preparation and monitoring of the cash budget for the business units under their responsibility. Ø Has joint power of account management together. TRANSACTIONAL Ø In hotels that receive a centralised Credit Management service from Hotel Services, monitors the amount pending payment, the service received and compliance with SLAs. Ø In other hotels, monitors the payment collection process implemented in the Operations Centre to ensure request for payment and collection within the defined deadlines in order to reduce the average collection period and avoid non-payments. Ø In hotels that receive a centralised service from MHS, monitors the service received and compliance with SLAs. Ø Monitors processes and compliance with standards and provides constant training for the team under their responsibility. Ø Identifies and proposes improvements to optimise efficiency in their work and in the work done by the administration team under their responsibility. REAL ESTATE Ø Handles the required documentation for (sub)leasing and space leasing contracts, ensuring that all documents in place are valid. Deposits security deposits with the competent body in a timely manner. Invoices the agreed leases, calculating variable rents, scaling such as CPI updates, as well as other expenses that need to be re-invoiced. Follows up in case of non-payment. ECONOMIC-FINANCIAL Ø Participate in the preparation of their department's budget according to the set guidelines. Ø Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner. Ø Participate in the preparation of projections by providing information on their department. Ø Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department. Ø Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner. Ø They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team. Ø To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly. Ø They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure. Ø Control and monitoring of their area’s Operational PAI, respecting the timings set by the company. Ø Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control. Ø Collaborate on departmental review points during audits and establish action plans to address the reported issues. Ø Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHS At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀 Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you 😉 Position Profile The General Manager, as the highest position of the Hotel’s management, will be responsible for the whole operation and for the leadership of the Hotel’s team towards the achievement of all the objectives and within the implementation of the Company’s guidelines and policies. This position will maintain a strong relationship with the property owner through proactive and ongoing communication. The General Manager will be in charge of the planning, coordination, management and analysis of results of all the departments and will oversee the implementation of the procedures and policies of Meliá Hotels International, and of the established goals and objectives. The General Manager will improve the service quality, the brand standards and the maintenance of the facilities, while ensuring the respect of the Health & Safety regulations and the Sustainability & Talent Management corporate policies. Main Requirements At least 3 years of experience as General Manager in a Hotel of the same category and similar size in the international Hospitality. College level degree in Business Administration, Economics or equivalent Hotel Management or Tourism related education. Excellent communication level in English. Solid functional knowledge of all department operations. Outstanding leadership skills. Excellent management of Human Resources & Talent. Strong Sales & Marketing skills and good knowledge of Revenue Management. Good understanding of the Sustainability and Environmental protection areas. Excellent knowledge of lifestyle Hospitality Knowledge of IT tools used in the hotel management environment. At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR Show more Show less

“The world is yours with Meliá” Continuing at Meliá means advancing on a journey without borders, seizing the unlimited growth and development opportunities that our global family offers you. It's knowing that the world is yours and that your chances to work in various countries are within your reach, all while still being part of our great family. It is experiencing one of the most exciting journeys of your life, a journey where personal and professional growth will accompany you at every step. Are you ready to take the reins of your professional career and explore new inspiring opportunities within Meliá? 😉🌟 REMEMBER: Before applying, you must inform your direct supervisor and/or Hotel Director, and your HR manager of your interest in participating in the internal selection process . Your line manager will not have the authority to authorize or halt your application, but must be properly informed. MISSION: Responsible for complying with the budget of hotels in their designated segment or geographical areas with a vision of the area of origin business. Capture, develop and retain those accounts and carry out the actions established in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined in the hotel's Business Plan. What will you have to do? Capture, develop and retain those accounts and carry out the actions established in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined in the hotel's Business Plan Support the preparation of budgets for the assigned segment and/or the assigned markets and sectors, as well as in the preparation of the hotels’ Business Plan Monitor objective compliance of the accounts under your direct responsibility, as well as of the Key, Strategic and Advanced accounts that are potential for the hotel, coordinating the monitoring of the latter with your Account Managers Develop and execute the actions established in the sales action plan to achieve and exceed the quantitative and qualitative objectives defined for the segment, geographical area or sectors assigned to your portfolio Promote the hotel, as well as MHI's global programmes and tools such as MeliáPro Rewards, TravelLabs, etc. Receive and manage requests from business customers (from your assigned segments, geographical areas, sectors) and respond (coordinate with the Account Manager in case of an assigned account) Responsible for the preparation and implementation of Corporate RFP's, TT.OO Contracts, MICE Agreements, etc... and negotiation directly with the customer or through the Account’s Manager. Prepare the Business Cases necessary for the acquisition of new accounts Detection of new business opportunities in traditional markets in the different business segments and prospecting for accounts in new potential markets for the destination, directly at the source, or with the help of DMCs or tourism organisations Attend assigned events and sales actions organised by third parties or organised by MHI Participate in the preparation and implementation of the pre-opening Action Plan for the hotel What are we looking for? Minimum 2/3 years of experience in the role High Level of English and the knowledge of a second language will be a plus. Knowledge and business B2B, Corporate and MICE contacts. Great ability to communicate and negotiate Hands-on and results oriented. Customer service and analytical skills. Availability to travel. At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR Show more Show less

“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 MISSION: Responsible for the organization, responsibility and management of the entire housekeeping department, ensuring continuous compliance with all highest standards. Whae will you have to do? Ø To achieve an efficient guest satisfaction in compliance with the highest standards Ø To ensure and monitoring the required housekeeping quality standards Ø To guarantee clean and tidy all areas to the standard cleanliness Ø To designs the annual cleaning programme Ø To carry out administrative tasks for controlling his/her department: inventory control, checking supplier invoices, and follows-up corporate purchasing policies. Ø To supervise and train of in-house staff, as well as external staff, on quality and Company standards Ø To deliver excellent customer service Ø To report on any shortages, damages or security issues Ø To check stocking levels of all consumables Ø To comply with health and safety regulation and act in line with company policies and licensing laws Ø To maximize the productivity of the whole housekeeping department Ø To actively participate in ‘On The Job Training’ and attend training sessions to enhance Personal Development Ø To actively work as part of the team to contribute to accomplish the hotel and department objectives Ø To ensure all maintenance issues are reported and deal with in an efficient manner Ø To propose and follow up on the annual budget to the hotel’s General Manager. Ø To check customer satisfaction and offer further requirements Ø To ensure all extra requirements of the guest are dealt with efficiently Ø To recommend investment proposals for improving or replacing equipment or facilities What are we looking for? Minimum 2/3 years of experience in the role High Level of English and the knowledge of a second language will be a plus Hopistality degree Leadership, personnel management and decision-making skills Quality and customer service oriented At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR Show more Show less

“The world is yours with Meliá” Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family 🚀 Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages. My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle. Be proud to belong to Meliá as we are proud of you 😉 MISSION: Implement and manage the HR function in the hotel in line with the competencies of their position and applying company people management policies, processes and tools, always focused on guaranteeing a positive experience for employees and candidates during the different stages of the employee life cycle. What will you have to do? OPERATIONS Ø Attends to people external to the business unit regarding requests for information or other requirements (associations, masters, temp agencies, etc.). Ø Provides personalised attention to HoDs or staff (concerns, doubts, delivery of recommendation letters, references, coaching, company information, etc.) Ø Provides feedback to colleagues from other hotels about former employees. Ø Performs regular inspections of the status of personnel areas using a checklist to be delivered to the HR Manager and GM and also monitors improvement Ø Holds one-to-one conversations to get to know team members, their aspirations, conflicts, areas of need, concerns, etc. and provide feedback. Ø Constantly monitors hotel staff to be aware of their performance level, training needs, skills development, areas for improvement, possible changes in functions/promotions, etc. Ø Together with the GM, guides and advises HODs with regard to their team management Ø Supports their hierarchical superior in the dismissal of operations managers and general staff. Ø Responsible for the Hotel Services teams posted to the work centres with regard to all matters related to their physical presence in the workplace (safety, risk prevention, time control, food support). Ø Negotiates local agreements in coordination with HRHS. Ø Attends social networking events at HR institutional forums in the area/country. Ø Stays up to date with market trends and performs benchmarks against other companies in the compset. TALENT BRANDING & ACQUISITION Ø Implements and promotes Employer Branding campaigns in their hotel after coordinating with the HR Hotel Services (HRHS) area. Ensures authorisations for image rights are in place according to applicable legislation. Ø Identifies new local schools to arrange internships directly and also attends related events. Prepares and participates in student hotel visits, promoting experiential events and the participation of HoDs in their presentation to strengthen our employer brand. Ø Identifies the needs of interns in their hotels in coordination with Hotel Services (key schools) and keeps the database connected with HRHS up to date to guarantee coordination and validate the finalists. Ø Together with the HoDs, ensures appropriate experiences for interns, monitoring their performance and carrying out the final evaluation. Ø Makes requests to cover vacancies for HoDs and general staff and is responsible for the publication (internal and external) of vacancies and screening candidates following the policies and procedures defined by HRHS. Recruit & Selects HoDs for the hotel together with the GM. Ø Promotes greater visibility of job offers through their publication on the social media profiles of other employees and HoDs. Ø Provides support in coordinating personnel transfers between the hotel and other company hotels Ø Contact person for recruiters from other OCs, exchanging CVs and information about candidates while ensuring rigour and confidentiality. Functional alignment with the Recruitment Centre Manager or HRHS Ø Identifies available talent and highlights opportunities for employees, ensuring that talented employees have opportunities in other OCs/hotels Ø Directly or indirectly ensure that there are photos or videos of memorable moments for the hotel teams so that they can be appreciated and shared through Meliá Careers. Ø Implements actions in the hotel related to Marketing Campaigns launched from HRHS. (E.g. World Environment Day, etc). Ø Monitors recruitment KPIs LEARNING & TALENT DEVELOPMENT Ø Identifies and organises legislative training and other in-person training programmes, coordinating all the documentation required to obtain applicable subsidies Ø Collects information on training needs and sends feedback to HRHS for consideration in the preparation of the annual training budget. Ø Promotes the use of E-melia and ensures compliance with mandatory training schedules. Ø Implements the hotel annual training plan and coordinates invitations, documentation, organisation and other needs to ensure their success. Ø Ensures correct communication with Employees/Service Leaders/Heads of Department prior to their arrival together with their hierarchical superior. Ensures that all onboarding processes are correctly implemented (welcome emails, pre-arrival, welcome kit, E-melia training, identification of the Meliá Buddy). Ø Organises induction sessions for new employees, coordinating with the teams their attendance and regular performance. Ø Implements hotel development plans, with a special focus on Heads and Assistant Heads of Department. Ø Leads the training actions required to ensure the training of employees and HoDs. Transfers specific training needs to HRHS for their design or adaptation. Ø Leads the identification process of internal talent of the hotels according to guidelines, tools and defined campaigns. Ø Talent mapping: ensures the regular entry of data into the database Ø Monitor L&D KPIs ORGANISATIONAL DEVELOPMENT Ø Applies the staffing ratios and staffing guide defined for their hotel, making proposals for their review when operational needs change. Ø Makes requests in the system for the addition of new positions and substitutions. Ø Knows, applies and adapts Job Description to local realities for use in HR processes. Ø Together with the GM, implements the work organisation measures in the guidelines defined for the hotel Ø Knows and applies the criteria in the Company’s catalogue of Physical and Digital Resources associated with the position. Compensation And Benefits Ø Makes salary proposals for new employees and salary increase proposals together with the Director of Operations to the HR Partner. Ø Implements and supports the annual salary review process together with hotel management, using the tool required and defining objectives Ø Carries out the annual Variable Remuneration process, ensuring the correct definition of objectives, evaluation and payment following the applicable guidelines. Ø Applies the benefits plan for each position according to the model defined by HRHS Ø Detects and coordinates the addition of benefit programmes in their area together with the C&B department LABOUR RELATIONS Ø Familiar with national employment legislation and applies the pertinent Collective Bargaining Agreement for their province/country. Coordinates any doubts with Labour Relations/external office regarding the daily questions and requests from employees about employment issues. Ø Implements investigations of any employee disputes according to local legislation and following Labour Relations guidelines. Ø Under the guidance of Labour Relations/external office, attends all inspections and summons, gathering and preparing any requested documentation. Ø Following the indications of Labour Relations, completes all the documents and letters required for the termination of employment contracts, disciplinary measures, leaves of absence, etc. Ø Processes documentation for judicial matters, inspections, social security issues, administrative claims, labour audits etc. Ø Works with Labour Relations to collect documentation and data for workforce restructuring processes, ensuring appropriate communication with employees and the implementation of the corresponding measures Ø Contact person for the Works Committee in the Work Centre and complies with the corresponding obligations: attendance at regular meetings with the management, coordinating union elections in the hotel, providing mandatory information, etc. Reports the composition of the hotel committee and holding of union elections to Labour Relations, involving them in any consultations and any extraordinary issues that may arise in meetings. Ø Coordinates and ensures, together with the HoDs, the correct registration of the daily working hours for employees according to local legislation and the control systems available in the work centres PERSONNEL ADMINISTRATION Ø Carries out / supervises the two monthly rolling forecasts analyzing the social cost for the rest of the year in their hotel Ø Knows and executes the budget guidelines that apply in your workplace, monitoring budget deviations. Ø Analyzes or makes the annual social cost budget for next year. Ø Ensures correct contractual management in their work centers, complying with established policies and local legislation. Ø Ensures the correct registration of information for the calculation of payroll, and settlements, registration of absences and contingents. ECONOMIC-FINANCIAL Ø Participate in the preparation of their department's budget according to the set guidelines. Ø Follow up on the defined budget, ensure compliance with it, and report any deviations that may occur within the department to the Business Partner. Participate in the definition of the necessary corrective measures to minimise negative impacts and monitor them together with the Business Partner. Ø Participate in the preparation of projections by providing information on their department. Ø Analyse the reason for deviations, participate in the definition of corrective actions and promote the implementation of corrective actions within their department. Ø Periodically, analyse the P&L of their department, review all departmental revenues and expenses, seek to maximise results and identify opportunities for improvement with the support of the Business Partner. Ø They are aware of the hotel’s economic results, as well as the impact of their department on them. Convey detailed information to their team. Ø To ensure the fulfilment of their department’s economic goals while being aware of the hotel’s economic goals, as well as their fulfilment. Convey information to their team, clearly. Ø They are responsible for all orders, both for the purchase of materials and for the contracting of services, for their department, as well as for placing and confirming them in accordance with the established procedure. Ø Control and monitoring of their area’s Operational PAI, respecting the timings set by the company. Ø Ensure compliance with the applicable regulations in the daily processes of their department, which affect the department's performance and internal control. Ø Collaborate on departmental review points during audits and establish action plans to address the reported issues. Ø Analyse and solve possible incidents that may arise within the department, which are reported through the cash and production control that is carried out daily by the administration department or MHI What are we looking for? Minimum 2/3 years of experience in the role High Level of English and the knowledge of a second language will be a will be a plus Degree in Psychology, Labour Relations, Law or similar, with a specialty in HR Knowledge of both the Soft & Hard areas of HR (recruitment and selection, development and training, labour relations, work environment, employer & personal branding). Knowledge of SuccessFactor, MyPlace or SAP is a plus Knowledge of Employment Platforms (LinkedIn, Infojobs or those that apply to each country) is a plus. Experience with workers committees. Knowledge of hotel operations Strategic vision focused on the area. Ability to manage teams and leadership. Ability to implement projects At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the " Protect Your Application " page. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR Show more Show less

“The world is yours with Meliá” Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? 😉🌟 Mission: Your role is key to ensure the department's efficiency. The Front Desk Manager is responsible for the administration and management of all Front Office Operations to ensure profitability, control costs and quality standards to guarantee total guest satisfaction. What will you have to do? Supervise and coordinate all Front Office operations Ensure the smooth running of shifts and the quality of reception services provided Ensure compliance with hotel and Melia Hotels International procedures and quality standards Manage dislocations in the event of overbooking and follow up on no-shows and late cancellations Prepare and welcome VIP and regular customers, and ensure their stay runs smoothly Manage cash registers and prepare bank transfers. Monitor accounts receivable management: invoicing, customer balances, follow-up and reminders, etc. Set and optimize the team's upselling targets Conduct ongoing training with existing team members and ensure that new team members are certified as required Ensure a high level of product knowledge and area knowledge within the Front of House Team – be personally confident to perform hotel site inspections for walk in clients. What are we looking for? At least 2-3 years of experience in a similar role High level of English and the knowledge of a second language will be a plus University degree in Hospitality Knowledge of PMS Opera Cloud would be a plus Strong leadership, personnel management, and decision-making skills. At Meliá we are all VIP 🌟 Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want. Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People. At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally. We promote our commitment to equality and diversity , avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company . Additionally, we support the sustainable growth of our industry through a socially responsible team . In this sense, our motto is " Towards a sustainable future, from a responsible present ". Thanks to al our collaborators, we make it possible. If you want to be “ Very Inspiring People “, follow us on: INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR Show more Show less