Customer Relations Officer TOUGHGLASS INDIA PRIVATE LIMITED

2.0 years

1 - 0 Lacs

Athani, Thrissur, Kerala

On-site

Job Description: We are hiring a Customer Relations Officer to handle customer interactions via chat, WhatsApp, voice, and email. The ideal candidate is a strong communicator with a customer-first attitude and experience in Live Chat and Outbound Calling. Key Responsibilities: Respond to customer queries via chat, voice, and email within SLA. Assist customers with product features, issues, and resolutions. Manage pre-sales and post-sales support. Follow up with customers to ensure resolution and satisfaction. Conduct outbound calls to engage leads and improve conversions. Maintain accurate records, tag interactions, and escalate as needed. Share feedback with Product, Sales, and Marketing teams. Requirements: Graduate with 2+ years in customer support (Chat + Voice) Sales-oriented with basic tech and digital platform knowledge Familiarity with Live Chat/WhatsApp support tools Comfortable with 6-day work week Performance Metrics: CSAT, Revenue, Conversion Rate Productivity and Call Tagging Accuracy Data Hygiene and Compliance Job Type: Full-time Pay: ₹16,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Language: English (Preferred) Work Location: In person

Posted 2 weeks ago

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