Program/Project Management Representativ Accenture India

3.0 - 5.0 years

2 - 5 Lacs

Bhubaneswar, Odisha, India

On-site

Job Description Project Role: Program/Project Management Representative Project Role Description: Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Must-Have Skills: Apple macOS Management Good-to-Have Skills: NA Experience: Minimum 3 years of experience is required. Educational Qualification: Graduate MAC Support Project Role Description: The System Engineer will be responsible for managing enterprise-level Mac desktop support. This includes deploying Mac desktops at scale within the customer environment, designing and implementing zero-touch deployment solutions using Jamf products, and deploying and maintaining new and existing NAS servers . Must-Have Skills: Certified in macOS/iOS with a minimum of 5+ years of experience for CL 11. Certified in macOS/iOS with a minimum of 8+ years of experience for CL 10. Technical Experience: Mandatory working experience in MDM (Mobile Device Management) , particularly with Tunes and Jamf in Mac support. Ensuring Mac user issue resolution and satisfaction above all. Able to identify and resolve iOS level issues . Install, configure, and support hardware and software on macOS devices. Experience in managing macOS data backup , file transfer, and mail backup. Experienced in iOS application installation/management and application deployment . Experience in Mac system format , new installation, user profile configuration, and VPN setup knowledge . Experienced in EDR Antivirus uninstallation/installation/configuration on MacBooks. Working knowledge on issues such as admin account password reset, enabling root user, Office 365 issues , and local account creation. Able to maintain OS level patching . Experience with Jamf . Understanding of how to enroll new users through Intune on Mac devices. Expertise in day-to-day challenges while providing support to Mac devices. Ability to disable Bluetooth through Command . Knowledge of Terminal and Firewall configurations. Additional Information: Good verbal and written communication skills to connect with customers at varying levels of the organization. Flexible to work in 24/7 shift . Bachelor's degree with a strong educational background in computer science or a related field. Equivalent ITIL V3 Certified , macOS/iOS certified . Good listening skills and the ability to follow directions and provide feedback.

Posted 4 days ago

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