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Optum
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IVR Quality Engineer

IVR Quality Engineer

Optum

3 - 8 years

6 - 10 Lacs

Bengaluru

Posted:4 hours ago| Platform:

Apply

Skills Required

python ivr testing testing tools genesys ivr agile genesys css ivr test management bot automation testing test cases velocity genesys framework sql quality engineering java vxml test strategy splunk html test reporting agile methodology

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications.
Primary Responsibilities:

Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology

Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting

Perform manual/automated testing and log detailed defects in Rally

Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Undergraduate degree or equivalent experience

3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT)

3+ years of experience in IVR Testing Tools CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher

Hands-on experience in Voice BOT / NLU Testing

Hands-on experience on Text-to-speech augmentation

Hands on experience on SSML tags, Audio Augmentation

Experience with Splunk queries and log validations

Experience in call routing and skill-based testing

Proven experience identifying and managing risks

Proven Functional Testcase and Test data preparation

Proven attention to details, strong work ethic and result orientation

Proven excellent communication skills with ability to work independently and as part of a team

Proven flexibility to support and manage multiple projects/deadlines simultaneously

Proven ability to occasional work evening and weekend hours as required to support system deployments

Preferred Qualification:

Knowledge on Python coding

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP #Niche

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IVR Quality Engineer