IV Caller

Q Way Technologies

1 - 4 years

3 - 6 Lacs

Chennai

Posted:2 weeks ago| Platform:

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Skills Required

Basic Compliance Billing HIPAA document verification US healthcare

Work Mode

Work from Office

Job Type

Full Time

Job Description

Experience:

1-4 Years

Shift:

Night Shift (US Time Zones)

Job Summary: We are seeking a diligent and detail-oriented Insurance Verification (IV) Caller to join our US Healthcare team. The candidate will be responsible for verifying patients insurance coverage and eligibility by contacting insurance carriers directly, ensuring accurate billing and smooth patient onboarding.

Key Responsibilities:
Call insurance companies to verify patient eligibility, benefits, coverage details, and authorization requirements.

Accurately document verification details such as co-pays, deductibles, co-insurance, plan exclusions, and policy limitations.

Coordinate with providers, billing teams, and patients to ensure insurance information is complete and up-to-date.

Update patient records with verified insurance data in the system.

Meet daily targets for verification volume and quality.

Maintain compliance with HIPAA and company policies at all times.

Required Skills:

Basic understanding of the US healthcare system and insurance verification process.

Strong verbal communication and listening skills.

Attention to detail and ability to follow protocols accurately.

Comfortable working night shifts aligned to US time zones.

Experience with EHR/EMR systems and payer portals is an advantage.

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