5 Itsm Tool Jobs

The role of Manager Applications Support at UKG involves overseeing a team dedicated to resolving user-reported system issues, managing access requests, delivering service catalog offerings, and implementing operational system changes. You will collaborate with cross-functional teams to ensure timely issue resolution and enhance the user experience. As a member of the Corporate Applications leadership team, you will work on deploying system enhancements, maintaining quality standards, and focusing on timely issue resolution. Your responsibilities will include leading and mentoring a team of support specialists, providing feedback and guidance, developing training programs, and fostering a collaborative team environment. You will act as an escalation point for user-reported issues, manage user provisioning, ensure timely delivery of service catalog requests, and prioritize efforts based on business urgency. Additionally, you will be responsible for continuous improvement strategies, staying updated with vendor-supplied system updates and best practices, performing root cause analysis, maintaining detailed documentation, and ensuring compliance with internal policies and security standards. You will also generate and analyze reports on support metrics, oversee release planning, implement system monitoring tools, and manage the team budget effectively. The minimum qualifications for this role include a Bachelor's degree in Computer Science or related field, 5+ years of experience in Salesforce administration or support roles, 2+ years of people management experience, Salesforce Administrator certification, expertise in Salesforce administration, incident management skills, troubleshooting abilities, and strong communication skills. Proficiency in Salesforce workflows, process automation, and familiarity with ServiceNow or similar ITSM tools are also required. Preferred qualifications include experience with Salesforce licensing model and audit protocols, Salesforce data loader tools, Salesforce Advanced Administrator certification, Salesforce Platform App Builder certification, Salesforce Sales Cloud Consultant certification, Salesforce Service Cloud Consultant certification, Salesforce Experience Cloud Consultant certification, familiarity with DevOps tools, Agile practices, and a commitment to continuous learning and professional development.,

As a Project Coordinator at Inspirisys in Chennai, you will play a crucial role in overseeing and coordinating IT projects to ensure their successful delivery within defined timelines, scope, and budget. With over 25+ years of experience and a strong focus on digital transformation, Inspirisys has established itself as a trusted partner for industry-leading OEMs, offering custom-tailored solutions in Infrastructure, Enterprise Security & Risk Services, Cloud Services, Banking, and Product Engineering & Development. Your responsibilities will include identifying, analyzing, and mitigating project risks, developing detailed project plans, defining project scope, and scheduling project timelines. You will collaborate with internal stakeholders and third parties/vendors to ensure flawless project execution and act as the primary point of contact for all project-related communications. Maintaining comprehensive project documentation, including plans, reports, and logs, will be essential for the success of projects under your coordination. To excel in this role, you should have over 3 years of experience in the IT industry, exceptional organizational skills, meticulous attention to detail, and proven ability to collaborate effectively with cross-functional teams. Any UG/PG degree along with 2+ years of relevant experience is required for this position. Strong communication skills are also essential to convey project status and requirements effectively. If you are passionate about driving digital transformation, thrive in a dynamic work environment, and are adept at managing IT projects with precision, we welcome you to join our team at Inspirisys and contribute to our mission of empowering clients to achieve their digital objectives.,

The IT Asset Manager is responsible for performing daily and long-term operational and strategic management of hardware and software. You will plan, monitor, and record hardware assets and/or software licenses to ensure compliance with vendor contracts using various software tools. You will apply a continuous improvement approach to enhance technology spending strategies and track company assets within the Configuration Management Database (CMDB) throughout their lifecycle. It is essential to ensure effective management of the CMDB and maintain accurate content. You will provide KPI/Metric information and standardized reporting on a scheduled basis, as well as unscheduled reporting as demanded by management. Additionally, you will participate in various projects, offering support to VPs of Infrastructure and Finance. Your responsibilities will include managing the lifecycle of hardware and software models in the DML from introduction to retirement, generating and distributing reports, including compliance reports, and performing trend analyses. As an IT Asset Manager, you will conduct verification and audit of DML and CMDB content, verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions while tracking them. You will manage activities related to license compliance audits to effectively respond to requests from software editors. Ensuring process efficiency by implementing key performance indicators and suggesting continuous improvements is crucial. You will design processes related to software and hardware asset management, execute and enhance them, and establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management. Collaboration with infrastructure teams to identify trends in asset performance and establishing and maintaining a hardware and software maintenance database will also be part of your responsibilities. Moreover, you will create and execute governance and strategic asset management functions and participate in other ITSM processes or act as a backup to maintain operational activities. Your role will involve collaborating with infrastructure teams to determine trends in asset performance and establish and maintain a hardware and software maintenance database.,

As an End User Support Engineer at our company, you will be responsible for providing technical support to end users, ensuring seamless operations and resolving a variety of issues related to EUC, software installations, and OS support. With a minimum of 2 to 4 years of experience in a customer-focused environment, you will play a crucial role in incident resolution, service requests, and problem-solving activities while adhering to agreed SLAs. Your key responsibilities will include responding to technical queries via email, managing operations delivery through team readiness, ensuring high business satisfaction, and addressing user tickets promptly. You will be expected to guide users in installing applications and peripherals, offering workarounds as needed, and possess strong customer service skills with a keen attention to detail. To excel in this role, you must have excellent communication and troubleshooting abilities, the willingness to work under pressure, and the confidence to challenge existing processes when necessary. Familiarity with modern ITSM tools, adherence to quality standards, and proficiency in documentation are also essential aspects of this position. By joining our team, you will be part of a dynamic environment that values continuous learning, innovation, and simplicity. Together, we strive to engineer experiences that create value for our global customers, contributing to the future of technology with passion and dedication. Join us on this exciting journey and be a part of building the digital transformation landscape with Sterlite Technologies Limited and STL Digital.,

* Graduates with Good communication skills * Experience in supporting Laptop /Desktop Users * Should have knowledge on installing and troubleshooting of Operating Systems (Windows 10/ Windows 8) * Should have knowledge on first level hardware and local network troubleshooting. * Troubleshooting of Browser related issues * Basic understanding of DNS/DHCP/Windows AD * Installation of software * Understanding of ITSM tool and ticket handling * Good communication skills * Good understanding of supporting Laptop /Tab/iPads as well. * Provide technical support to end users on their day-to-day activities * Monitor and perform the Compliance related activities and ensure the required compliance target is achieved. * Publish daily/weekly/monthly report as defined with zero errors. * Monitor the mailbox * Plan and execute any activity assigned and share progressive updates.