4 Itrs Geneos Jobs

The role within Services - Client & Services Assurance group falls under the BCC - Orion stream. As an App Support Senior Analyst, you are expected to possess techno-functional skills. Your primary responsibilities will involve investigating alerts to determine root causes through deep dives into application flows. Additionally, you will be responsible for communicating with stakeholders regarding system and business service availability. In the event of major incidents, you will play a key role in coordinating, communicating, and escalating issues that impact the delivery of TTS Services flow to client-facing teams. It will be essential for you to identify and eliminate operational toils from the day-to-day support operational workload. Furthermore, you will lead service efficiency and stability improvement project initiatives to enhance the overall client experience. Acting as a liaison between the Business and Technology teams, you will facilitate the rapid escalation of incidents or market events and provide a business perspective on remediation options. To qualify for this role, you should hold a technology academic degree with 4-6 years of relevant work experience. Proficiency in common database skills such as SQL queries (Oracle, Mongo DB, Sybase) is required. Familiarity with popular application monitoring tools like Grafana, ITRS Geneos, AppDynamics is essential. Basic knowledge of webserver technologies (WebLogic or WebSphere) and middleware technologies like MQ, Kafka is expected. Experience working with ITIL tools like ServiceNow, along with ITIL Foundation Certification, is preferred. Strong technical troubleshooting and problem-solving skills, coupled with effective verbal and written communication abilities, are crucial for success in this role. A basic understanding of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles will be beneficial. This is a full-time position in the Technology job family group, specifically within the Applications Support job family. For more information on the most relevant skills required for this role, please refer to the qualifications listed above. Additional complementary skills may also be discussed with the recruiter. If you require a reasonable accommodation due to a disability to utilize our search tools or apply for a career opportunity, please review the Accessibility at Citi information. You can also view Citi's EEO Policy Statement and the Know Your Rights poster for further details.,

The role available is within the Services - Client & Services Assurance group, which is comprised of various core streams, with direct oversight falling under the BCC - Orion stream. As an App Support Senior Analyst, you are expected to possess strong techno-functional skills. Your primary responsibilities include investigating alerts to pinpoint root causes through in-depth analysis of application flows, ensuring clear communication with stakeholders regarding system and business service availability, and managing Major Incidents to coordinate responses and escalations to maintain the flow of TTS Services to client-facing teams. Additionally, you will be tasked with identifying and eliminating operational inefficiencies from day-to-day support tasks, leading initiatives to enhance service efficiency and stability, and acting as a bridge between Business and Technology teams to expedite incident resolutions and provide a business-oriented perspective on remediation strategies. To excel in this role, you should hold a Technology academic degree with 4-6 years of relevant work experience. Proficiency in database management tools such as Oracle, Mongo DB, and Sybase, familiarity with application monitoring platforms like Grafana, ITRS Geneos, and AppDynamics, and a basic understanding of webserver technologies (WebLogic or WebSphere) are essential. Moreover, knowledge of Middleware technologies such as MQ, Kafka, and experience with ITIL tools like ServiceNow (ITIL Foundation Certification preferred) will be beneficial. Strong troubleshooting and problem-solving abilities coupled with effective verbal and written communication skills are crucial for success in this position. A foundational grasp of Observability, Site Reliability Engineering (SRE), and Open Telemetry Principles will also be advantageous. This is a full-time role within the Technology job family group, specifically categorized under Applications Support. If you require any accommodations due to a disability to utilize our search tools or apply for this position, please refer to the Accessibility at Citi guidelines. For further details on Citis EEO Policy Statement and your rights, please review the respective documents.,

You will be joining the Data Solutions Technology team, whose goal is to provide a competitive advantage to the business by delivering high-quality, innovative, and cost-effective reference data technology solutions. The team aims to meet the needs of the business, clients, regulators, and stakeholders effectively. As the Apps Support Group Manager, you will lead a team of professionals and be responsible for managing complex and critical disciplinary areas. Your role will require a comprehensive understanding of various functions within the team and how they interact to achieve objectives. Strong commercial awareness is essential, and you will be accountable for delivering services to one or more businesses or geographic regions. Your responsibilities will include improving the service level provided to end-users, guiding development teams on application stability, managing vendor relationships, and implementing frameworks for managing capacity and latency. You will also drive cost reductions and efficiencies across supported portfolios, participate in business review meetings, and ensure adherence to support process standards. To qualify for this role, you should have at least 15 years of experience in Application Production Support, with 5+ years in a strategic role. Deep expertise in Big Data platforms such as Hadoop, Spark, Kafka, and Hive is required, along with a proven track record in driving stability, resiliency, and automation initiatives. A post-graduation in a relevant field is preferred, and you should have senior-level experience in Apps Support with people management skills. Excellent communication skills, stakeholder management experience, project management skills, and capacity planning/forecasting exposure are valuable assets for this role. You should also be able to share information effectively with support team members and other technology teams, plan and organize workloads efficiently, and demonstrate clear and concise communication skills. A Bachelors/University degree is required, with a Masters degree being preferred for this position. Your role will involve full-time employment, and the most relevant skills needed include Application Production Support, Big Data Platforms, Grafana, and ITRS Geneos. If you require a reasonable accommodation due to a disability to use our search tools or apply for a career opportunity, please review the Accessibility at Citi.,

Wells Fargo is seeking a Lead Systems Operations Engineer. In this role, you will: Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems Make decisions on technical changes and enhancements Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals Required Qualifications: 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Job Expectations: Incident Management Identifying potential incidents proactively, triage, document and remediate incidents to recover application and batches to meet agreed SLAs with business partners. Problem Management Identify, document, co-ordinate with relevant stakeholders to remediate recurring incidents. Oversee and ensure nightly batch completes within agreed business SLAs. Fixing the production issues to have zero business impact, and ensuring that the SLAs are being met. Following documented escalation procedures. Performing application health checks and ensuring that all applications are green before the start of business. Documenting known production incidents into knowledge base. Release co-ordination with stakeholders to ensure smooth deployment into production. Participate in BCP/DR activity to ensure BCP readiness of production environment. Ensuring all the applications and systems are up and running fine for customers. Handling all production support escalations and MIM (Major Incident Management) calls during India day hours and resolving the issue with minimum TTR. Guiding your own and partner teams during MIM call. Doing trend analysis and taking proactive measures for frequently occurring issues. Performing planned and unplanned BCP/DR activities for the application and coordinating during the event. Setting up monitoring for application, server, batch job etc. using different monitoring tools like AppDynamics, Splunk, Sitescope, APM. Troubleshooting Application and Autosys Batch job issues. Game Plan review and Coordination of CR Implementation/Execution. Build efficient and high performing team who can work independently on all the support activities, and plan/manage the support coverage provided. Process streamlining for Incident management, Change management, Problem management. Motivate team members and promote a strong sense of support, ownership, and urgency Facilitate communications within the team and facilitate knowledge sharing amongst the team and other personnel. Drive automation to reduce the manual efforts performed by the team. Excellent verbal and written communication skills and ability to communicate with US partners directly. Ability to build relationships, trust, and credibility from the outset, with a strong focus on effective customer service. Initiate, facilitate and coordinate bridge line activities as needed during critical production issues Good problem solving and analytical skills Participating in applications/systems upgrade testing and updating the relevant documentation The flexibility to work in ad-hoc shifts when required. The ability to understand team dynamics and use interpersonal skills and personal judgment to achieve goals Proven knowledge of diagnostic and support tools used in the application support environment Experience in Systems Engineering, or equivalent demonstrated through one or a combination of the following: work experience, training, education Bachelor/master's degree with Experience in Application Production Support background. Must have good knowledge of UNIX commands, Job scheduler (preferably Autosys), DB Technologies like Oracle, SSIS, SQL Server Knowledge on ETL Tools like Teradata/Informatica and other ETL tools will be an added advantage. Good understanding of ITIL concepts like - Incident, Problem and change management. Ability to communicate clearly and concisely to stakeholders. Monitoring tools like ITRS Geneos, Grafana, Thousand Eyes, scripting knowledge Shell/Perl/PowerShell and/or any ETL experience is desired. Good understanding and experience on cloud support - PCF & Azure Good understanding of different monitoring tools like AppDynamics, Splunk, SiteScope, APM Shift Time 06:30 AM IST 3:30 PM IST and 13:30 PM IST 22:30 PM IST (We work in two shifts and there is no night shift).