3 Itilitsm Frameworks Jobs

As an experienced and proactive Change Manager, you will lead and oversee the change management process in a dynamic, large-scale high-tech enterprise. Your responsibilities will include managing and improving the global change management process, driving the Change Advisory Board (CAB), and ensuring smooth implementation of changes with minimal impact on business operations. You will be responsible for managing the end-to-end change management process, ensuring all changes are assessed, authorized, and implemented with minimal risk. Establishing and maintaining change management policies and ensuring adherence to best practices across the organization will also be part of your role. Additionally, you will act as a central point of contact for change-related issues and escalations. Driving and leading global Change Advisory Board (CAB) meetings to review, assess, and authorize changes will be crucial. You will ensure all necessary input is captured, and CAB participants represent all relevant teams/IT domains. Providing regular reports and dashboards on the status and effectiveness of the CAB and associated changes will also be expected. Continuous evaluation and improvement of the change management process with the Change Management Process Owner to increase efficiency, minimize risk, and align with business needs will be a key responsibility. You will collaborate with key stakeholders to identify gaps in the current process and drive improvements. Leading the deployment and adoption of process improvements, tools, and automation across global teams will also be part of your role. You will partner with operations, project, and business teams to ensure change requirements and impacts are well understood. Providing regular training and guidance to teams on change management processes and best practices will be essential. Maintaining proactive communication with leadership and stakeholders about high-impact changes, risks, and mitigation plans will also be expected. As a qualified candidate, you should have proven experience (5+ years) in change management within a large-scale high-tech or enterprise environment. An in-depth understanding of ITIL/ITSM frameworks, particularly the change management process, is required. Strong leadership experience, exceptional analytical and problem-solving skills, familiarity with ITSM tools, and excellent communication and stakeholder management skills are essential. If you are a motivated change management expert looking to drive process excellence and lead impactful changes across a global organization, we invite you to join our team!,

About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and continuously improving incident management protocols. This role demands excellent coordination and communication skills in English, the ability to remain calm under pressure, and a strong commitment to 24/7 operational support. Key Responsibilities Incident Management - Manage the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. - Take ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. - Act as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. - Document incident timelines, maintain logs, and publish detailed Root Cause Analysis (RCA) reports and incident summaries. 24/7 Operational Support - Collaborate with the Operations Command Center to provide 24x7 incident response, including on-call responsibilities. - Monitor high-priority systems proactively and take preemptive actions to prevent outages. - Manage incident communication channels, initiate war rooms, and maintain real-time status updates across internal tools and platforms. Process Optimization & Improvement - Analyze incident trends and work with technical teams to drive permanent fixes and reduce recurrence. - Optimize incident management processes to improve key metrics like First Time Resolution (FTR) and Mean Time to Recovery (MTTR). - Build, track, and report on incident-related KPIs and dashboards. Collaboration & Leadership - Build strong relationships with internal stakeholders (support, development, QA) and vendors to ensure effective incident handling. - Conduct post-incident reviews, lead service review meetings, and define action items. - Mentor team members and share best practices to elevate overall incident response maturity. Client Communication - Create and deliver client-facing incident reports that are professional, detailed, and business-ready. - Work with the customer success and business teams to manage expectations and ensure transparency with affected clients. Qualifications Required: - 2+ years of experience in incident management or technical operations in a large-scale SaaS or tech environment. - Strong understanding of ITIL/ITSM frameworks. - Proven experience handling P1/P2 incidents and leading cross-functional resolution efforts. - Familiarity with monitoring and incident tools such as Jira, Slack, MonkSpark, MixPanel, etc. - Excellent communication skills to liaise with both technical and non-technical stakeholders. - Ability to work rotational shifts and be available 24/7 during critical situations. Preferred: - ITIL v4 Certification (Foundation or higher). - Experience with cloud platforms (AWS, Azure) and DevOps workflows. - Understanding of automation tools and proactive alerting systems. Key Attributes - Proactive Mindset Can anticipate issues and drive preventive actions. - Calm Under Pressure Able to manage high-stress situations with clarity and control. - Team Player Works cross-functionally to get results fast. - Customer-Centric Prioritizes uptime, transparency, and business continuity. What We Offer - A fast-paced, collaborative, and innovative work environment. - Exposure to enterprise-level incident management and mission-critical systems. - Competitive salary and benefits. - Growth opportunities and professional development support. - Rotational shifts that ensure work-life balance while maintaining 24x7 support coverage. Apply Now If you're passionate about driving efficient incident response and love working in a high-impact tech environment, we'd love to hear from you. Join our team and help us keep our world-class platform running smoothly for thousands of global users. Job Types: Full-time, Permanent Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Schedule: - Monday to Friday - Morning shift - Night shift - Weekend availability Ability to commute/relocate: - Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): - What is your current CTC - What is your Expected CTC - Where are you currently located - What is your Notice Period - How soon can you join us Education: - Bachelor's (Preferred) Experience: - Incident management: 1 year (Preferred) Location: - Gurugram, Haryana (Preferred) Willingness to travel: - 100% (Preferred) Work Location: In person Application Deadline: 07/04/2025,

About VDB Virtual Diamond Boutique (VDB) is a global technology company serving the jewelry industry with powerful SaaS solutions for sourcing, showcasing, and selling diamonds and jewelry. Our platforms power B2B and B2C commerce and integrations for suppliers, retailers, and marketplaces worldwide. Job Overview: We are seeking a proactive and experienced Production Incident Manager to oversee and manage the end-to-end incident management process in a dynamic, high-tech, enterprise SaaS environment. You will be responsible for handling major incidents, coordinating with cross-functional teams to ensure swift resolutions, creating detailed internal and client-facing incident reports, and continuously improving incident management protocols. This role demands excellent coordination and communication skills in English, the ability to remain calm under pressure, and a strong commitment to 24/7 operational support. Key Responsibilities Incident Management Manage the complete incident lifecycle from detection to resolution ensuring minimal business impact and adherence to SLAs. Take ownership of P1/P2 major incidents, driving swift response and resolution by coordinating with support, development, QA, and DevOps teams. Act as the central point of communication during incidents, providing clear and timely updates to internal stakeholders and clients. Document incident timelines, maintain logs, and publish detailed Root Cause Analysis (RCA) reports and incident summaries. 24/7 Operational Support Collaborate with the Operations Command Center to provide 24x7 incident response, including on-call responsibilities. Monitor high-priority systems proactively and take preemptive actions to prevent outages. Manage incident communication channels, initiate war rooms, and maintain real-time status updates across internal tools and platforms. Process Optimization & Improvement Analyze incident trends and work with technical teams to drive permanent fixes and reduce recurrence. Optimize incident management processes to improve key metrics like First Time Resolution (FTR) and Mean Time to Recovery (MTTR). Build, track, and report on incident-related KPIs and dashboards. Collaboration & Leadership Build strong relationships with internal stakeholders (support, development, QA) and vendors to ensure effective incident handling. Conduct post-incident reviews, lead service review meetings, and define action items. Mentor team members and share best practices to elevate overall incident response maturity. Client Communication Create and deliver client-facing incident reports that are professional, detailed, and business-ready. Work with the customer success and business teams to manage expectations and ensure transparency with affected clients. Qualifications Required: 2+ years of experience in incident management or technical operations in a large-scale SaaS or tech environment. Strong understanding of ITIL/ITSM frameworks. Proven experience handling P1/P2 incidents and leading cross-functional resolution efforts. Familiarity with monitoring and incident tools such as Jira, Slack, MonkSpark, MixPanel, etc. Excellent communication skills to liaise with both technical and non-technical stakeholders. Ability to work rotational shifts and be available 24/7 during critical situations. Preferred: ITIL v4 Certification (Foundation or higher). Experience with cloud platforms (AWS, Azure) and DevOps workflows. Understanding of automation tools and proactive alerting systems. Key Attributes Proactive Mindset - Can anticipate issues and drive preventive actions. Calm Under Pressure - Able to manage high-stress situations with clarity and control. Team Player - Works cross-functionally to get results fast. Customer-Centric - Prioritizes uptime, transparency, and business continuity. What We Offer A fast-paced, collaborative, and innovative work environment. Exposure to enterprise-level incident management and mission-critical systems. Competitive salary and benefits. Growth opportunities and professional development support. Rotational shifts that ensure work-life balance while maintaining 24x7 support coverage. Apply Now If you're passionate about driving efficient incident response and love working in a high-impact tech environment, we'd love to hear from you. Join our team and help us keep our world-class platform running smoothly for thousands of global users. Job Types: Full-time, Permanent Benefits: Health insurance Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Morning shift Night shift Weekend availability Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What is your current CTC What is your Expected CTC Where are you currently located What is your Notice Period How soon can you join us Education: Bachelor's (Preferred) Experience: Incident management: 1 year (Preferred) Location: Gurugram, Haryana (Preferred) Willingness to travel: 100% (Preferred) Work Location: In person Application Deadline: 07/04/2025,