6 Itil Intermediate Jobs

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents ? KEY SKILLS AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface ? ? ? Mandatory Skills: ITIL Incident Mgmt. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices. Plan, schedule, and oversee software and infrastructure releases across multiple environments. Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis. Collaborate with development, QA, operations, and business teams to ensure successful deployments. Maintain and improve the Change and Release Management policies, processes, and documentation. Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time). Ensure compliance with audit and regulatory requirements. Identify and implement process improvements to enhance efficiency and reduce risk. Primary Skills 6 to 9 years of experience in Change and Release Management roles within ITIL-aligned environments. Strong understanding of ITIL framework (certification preferred). Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Familiarity with CI/CD pipelines and DevOps practices is a plus. Excellent communication, coordination, and stakeholder management skills. Strong analytical and problem-solving abilities. Secondary Skills ITIL Intermediate or Expert certification. Experience in Agile/Scrum environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.

Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices. Plan, schedule, and oversee software and infrastructure releases across multiple environments. Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis. Collaborate with development, QA, operations, and business teams to ensure successful deployments. Maintain and improve the Change and Release Management policies, processes, and documentation. Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time). Ensure compliance with audit and regulatory requirements. Identify and implement process improvements to enhance efficiency and reduce risk. Primary Skills 46 years of experience in Change and Release Management roles within ITIL-aligned environments. Strong understanding of ITIL framework (certification preferred). Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Familiarity with CI/CD pipelines and DevOps practices is a plus. Excellent communication, coordination, and stakeholder management skills. Strong analytical and problem-solving abilities. Secondary Skills ITIL Intermediate or Expert certification. Experience in Agile/Scrum environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.

Manage and coordinate all aspects of the Change Management process in accordance with ITIL best practices. Plan, schedule, and oversee software and infrastructure releases across multiple environments. Conduct Change Advisory Board (CAB) meetings and ensure proper risk assessment and impact analysis. Collaborate with development, QA, operations, and business teams to ensure successful deployments. Maintain and improve the Change and Release Management policies, processes, and documentation. Monitor and report on change and release metrics (e.g., success rate, rollback incidents, lead time). Ensure compliance with audit and regulatory requirements. Identify and implement process improvements to enhance efficiency and reduce risk. Primary Skills 9 to 12 years of experience in Change and Release Management roles within ITIL-aligned environments. Strong understanding of ITIL framework (certification preferred). Experience with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Familiarity with CI/CD pipelines and DevOps practices is a plus. Excellent communication, coordination, and stakeholder management skills. Strong analytical and problem-solving abilities. Secondary Skills ITIL Intermediate or Expert certification. Experience in Agile/Scrum environments. Exposure to cloud platforms (AWS, Azure, GCP) and modern deployment tools.

Do RESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration. Coordinating with the respective SMEs for speedy resolution of the Major Incident Ensuring the Major incident is resolved within the SLAs agreed with the Customer Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high. Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed. Ensuring that all the resolution procedures are updated in the knowledge database / Work log Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future. Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process) Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process. Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents KEY S AND COMPETENCIES 8-10 years exp in driving the service operations. Min 8 year of experience in managing the IM and MIM processes Preferably ITIL Expert, or Min two ITIL Intermediate certified professional Strong analytical, communication, presentation and reporting skills Good leadership, people management and operational skills Should have exposure to ITIL practices. Good written & verbal communication skills Experience in helpdesk environment Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere Ability to work in shift and flexible schedule Ability to motivate staff Excellent team skills with ability to listen and contribute to discussions and meetings Building & Maintaining Relationships End to end ownership for customer satisfaction through levels of support Planning and organization & working well with Virtual Team Virtual Team Management Skills Relationship Management for services and vendors interface Mandatory Skills: ITIL Incident Mgmt. Experience8-10 Years.