Service Engineer ( Access Control) Shashwath Solution

1.0 - 3.0 years

2 - 5 Lacs

Hyderabad

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Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors. Responsibilities and Duties Displays reasonable working knowledge of industry standards and practices, including product details and company services offered. Offers exemplary customer service, including maintaining customer relationships. Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle. Receives and resolves support tickets with SLAs. Receives and ensure completeness of all service reports. Maintains proper documents. Qualifications Diploma/BE/BTech (Electricals, Mech, CS) 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems. Specific skills Customer relationship management Customer Service Management Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage. Language, Personality and Behavioral skills Excellent verbal communication, and the ability to convey information clearly and effectively. Good interpersonal skills and customer service oriented thinking. Problem-solving abilities. Trouble shooting skills with great inquisitees to learn new things. Good time management. Open to Frequent travels. Strong attention to details Confident, Proactive and willing to take on challenges. Good listening skills and able to direct individuals. Additional Training & Certifications (Preferred) Customer service Ticketing IT System Computer skills Should have working experience of using Microsoft Excel, Word and power point presentation. Should be well versed on using computers/ laptops. Any Ticketing system (Preferred) Performance Evaluation Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA) SLA. Planned Maintenance Escalations

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WDS Governance Senior Analyst Dtcc

4 - 9 years

6 - 11 Lacs

Chennai

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The Impact you will have in this role: The WDS governance team defines operational frameworks along with continual improvement related to environmental sustainability, facility resilience, and WDS technology systems. The role will support DTCCs energy/ environmental framework oversight & maintain WDS technology system day to day cybersecurity. Your Primary Responsibilities: Maintain and Update WDS network device assets inventory for audit every year. Remediate cybersecurity vulnerabilities identified on any WDS devices. Maintain complete WDS IT assets lifecycle management for all devices Report findings, remediation steps, & remediation schedule for the firmware and software upgrade. Prepare and update technical procedures, standards & network technical documents Coordinate with IT network for requirements with internal teams and management Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately Facilitate user access for in scope servers & devices. Comply with DTCC incident, change and problem management requirement , Validate WDS network connected devices are in compliance with DTCC IT governance, Provide bi-weekly reporting showing status of WDS network connected devices Provide enterprise support to WDS quality management framework including continual improvement Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately. Qualifications: Minimum of 4+ years of related experience Bachelor's degree preferred or equivalent experience Talents Needed for Success: 3- 4 years of experience in IT networking domain Knowledge on asset inventory of servers, workstations, software licenses, network connected devices, and BMS network connected devices Process experience in SNOW application or other IT ticketing system Preferred if any experience in cyber security scanners and reporting tools Good communication skills to interact with global teams Day shift at IST and support EST (morning hours) meetings based on requirement Willing to learn new system processes or certification.

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