It Support Engineer

Employment Type:

About the Role:

We are looking for a detail-oriented and proactive IT Support Specialist to manage and execute end-to-end onboarding and offboarding processes, ensure smooth access management across various systems, and provide Level 1 security alert triage. The ideal candidate will have hands-on experience with tools like Rippling, Azure/Entra ID, Microsoft 365, GitHub, and basic endpoint logistics.

Key Responsibilities:

• Onboarding & Offboarding
• Assign laptops to new hires using Rippling, tracked via Zoho Desk
• Manage laptop inventory and replenishment by ordering from Apple Business or Lenovo.com
• Create user/email accounts in Azure/Entra ID and other Microsoft tenants (e.g., EdgeCo)
• Send onboarding welcome emails from helpdesk
• Deactivate user/email accounts and retrieve hardware from separated employees
• Coordinate asset returns using Rippling or DK Intercept/Backup tools
• Manage GitHub onboarding: sending invites, managing repositories, secrets, and access controls
• Administer Entra ID & Entra Groups, including Teams, RBAC, and PIM assignments
• Security Support
• Monitor and provide Level 1 triage for Sentinel alerts (via Microsoft Teams)

Qualifications:

• 2+ years of experience in IT support, system administration, or technical onboarding
• Hands-on experience with Azure AD/ Entra ID, Microsoft 365, GitHub, and Rippling
• Familiarity with IT asset management and endpoint provisioning
• Strong understanding of user lifecycle processes (onboarding/offboarding)
• Excellent communication and coordination skills
• Security awareness and ability to triage basic security alerts
• Experience working with helpdesk tools (e.g., Zoho Desk) preferred

What We Offer:

A fast-paced and collaborative work environment

Exposure to modern IT systems and cloud technologies

Opportunities for upskilling in security and automation tools

Competitive compensation and benefits package.