IT Executive - Hotel

Job Description

The IT Executive is responsible for managing the hotel’s information technology infrastructure, ensuring all systems run smoothly, securely, and efficiently. A key responsibility includes maintaining and supporting IDS Next Hotel ERP Software (FortuneNEXT or similar). The role also includes troubleshooting hardware/software issues, assisting staff with tech support, and coordinating with vendors for technical solutions. Key Responsibilities: Manage and maintain hotel IT systems including hardware, software, networking, and servers. Provide expert support for IDS Next software , ensuring smooth operation of front office, POS, reservations, inventory, and other modules. Troubleshoot and resolve issues related to the hotel’s PMS (Property Management System), email systems, Wi-Fi, and CCTV. Regularly back up data and ensure cybersecurity measures are in place. Install, configure, and update software and hardware as needed. Coordinate with external vendors for IT procurement and service support. Support staff with system usage, offering training when necessary. Monitor system performance and maintain IT documentation and asset inventory. Ensure compliance with data protection regulations and internal IT policies. Maintain uptime of systems critical to hotel operations and guest service delivery. Qualifications: Bachelor's degree or diploma in Computer Science, IT, or related field. 2+ years of experience in an IT role within the hospitality industry preferred. Hands-on experience with IDS Next Hotel ERP software (e.g., Fortune NEXT 6i, FX Cloud, or similar). Strong understanding of hotel systems like PMS, POS, booking engines, channel managers, and payment gateways. Knowledge of networking protocols, hardware troubleshooting, firewalls, and antivirus solutions. Strong problem-solving and communication skills. Willingness to work flexible hours and be on-call for emergencies. P Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person