IT Delivery Manager

Job Description

Join our Team About this opportunity: Ericsson is excited to present an opportunity for the role of IT Delivery Manager. The successful candidate will be at the helm of ensuring seamless delivery of our IT services - including Enterprise IT, R and D IT, and Test Environment services - to our diverse clientele. Our Delivery Managers are pivotal to our success, championing the esteemed values and culture of our organization, while delivering unmatched performance every step of the way. Sharp planning, effective monitoring, and clear scope articulation of each venture are key duties that adorn the role. What you will do: Collaborate with stakeholders to manage and optimize existing IT solutions, whilst planning for future ones. Serve as the primary point of escalation for stakeholders with inquiries or issues relating to Services, Solutions, or Products. Oversee engagement with both internal and external stakeholders and customers. Administer Operational Agreement and Service-Level Agreements (OA and SLA). Manage the financial aspects pertaining to the delivery of IT services. Oversee and provide support for Application Operations. Lead necessary approval processes for all in-scope applications. Ensure compliance with SOX and Security protocols as applicable. The skills you bring: Business Understanding. Customer Satisfaction. Lean and Agile. IT Processes, IT Tools and Infrastructure. Product Lifecycle Management. Stakeholder Engagement. Ericsson Portfolio. Strategic Delivery Leadership Stakeholder Engagement & Relationship Management Program & Project Governance Team Leadership & People Management Financial & Resource Management Delivery Risk, Compliance & Issue Management Vendor & Partner Oversight, Reporting, Metrics & Executive Communication Continuous Improvement & Innovation Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Bangalore Req ID: 766914