23 Issue Escalation Jobs

1. Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are not being met or bottlenecks in the process exist Responsible for RCA when program targets on defects are not being met Responsible for escalating performance issues when KPI goals are not being met Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?) Facilitate triage meetings Ensure defects are scheduled accordingly and monitor the through put of defect closure Represent your program for the periodic health of program review within the delivery team Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models 2. Authorities To conduct bug triaging sessions with the team Authorized to initiate RCA for recurring bugs Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process 3. Skills Breadth of knowledge on the solution of the program Good Analytical skills Negotiation skills Effective communication skills

Answering or Responding to complaints and resolving issues Ensuring a positive customer experience call and pitch customers our products and services Maintaining professionalism with customers Required Candidate profile Ability to communicate effectively in English Work from office/no telephonic Immediate joiners only Freshers/UG both can apply Can refer friends should be present in Delhi

Role Overview The New Business Group facilitates the on-boarding of Prime Brokerage, Futures Clearing and Derivative Clearing Services clients. As an integral part of the Prime Services Client Franchise, we work closely with our clients on new business, to understand their needs (e.g. markets, products, financing, reporting, coverage), and deliver a tailored solution by project managing each specific on-board from the initial mandate to go live. For both start-ups and existing clients, we seamlessly deliver Goldman Sachs and its global resources by introducing clients to their coverage across the firm, enabling market access, product and report setup, and providing connectivity. The New Business Group also facilitates the documentation process which involves serving as the point of contact in legal negotiations, operational setup, and regulatory coordination. Job Responsibilities will include, but not limited to: Coordinate client requests and liaise with other internal and external constituents Work closely with Sales to prioritize on-boarding requests and communicate that to all internal teams (Legal, Compliance, Credit, Technology and Operations) Drive forward and monitor progress of each on-boarding project and clearly escalate if there are issues Support senior members of the team with daily client inquiries Take ownership of clients as a newer member of the team Develop relationships with clients, 3rd party vendors and salespeople Basic Qualifications Strong organizational, analytical, communication, and interpersonal skills Strong leadership skills, record of demonstrated achievement Ability to work in a fast-paced environment and think clearly and deliver under pressure Solid work ethic and high levels of motivation. Track record of team oriented success Attention to detail

(Associate Project Manager) About NxtWave- Were on a mission to create the next million software engineers! NxtWave is one of India's fastest-growing Ed-Tech startups. NxtWave is revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their educational background with its CCBP 4.0 programs. Founded by Rahul Attuluri (Ex Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur), NxtWave raised 275 crore led by Greater Pacifi c Capital, a leading international private equity fi rm, in February 2023. The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including founders of some of Indias unicorns. NxtWave is an offi cial partner for NSDC, under the Ministry of Skill Development & Entrepreneurship, Govt. of India, and recognized by NASSCOM, Ministry of Commerce and Industry, Govt. of India, and Startup India. The startup has received accolades as The Greatest Brand in Education in a research-based listing by URS Media, a leading international media house. By offering vernacular content and interactive learning, NxtWave is breaking the entry barrier for learning tech skills. Learning in their mother tongue helps learners achieve higher comprehension, deeper attention, longer retention, and greater outcomes. NxtWave now has paid subscribers from 450+ districts across India. In just 2 years, CCBP 4.0 learners have been hired by 1500+ companies including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more. Scale at which we operate on the tech level (as on February 2023) 370 Cr+ learning minutes spent 69 Cr+ Code Runs 4.2 Bn+ API Requests Handled by our servers Know more about NxtWave: https://www.ccbp.in Read more about us in the news - Economic Times | CNBC | Yourstory | VCCircle Job Summary As a Project Manager in NxtWave, you will play a pivotal role in steering our team towards achieving exceptional results. You will be responsible for team management, operational excellence, and spearheading initiatives that align with our business objectives. Your ability to foster team cohesion, manage projects efficiently, and communicate effectively with internal and external stakeholders will be key to our success. Responsibilities: 1. Project Coordination & Communication- a. Accurately capture and communicate requirements from other teams to the instructional designer, ensuring seamless integration into project plans. b. Facilitate effective communication between developers and other teams to ensure clear understanding and timely execution of tasks. c. Coordinate meetings efficiently, setting clear agendas and follow-ups to resolve dependencies and action items. d. Coordinate with the product team and placement team, provide insights into content development making learning easy for users from different backgrounds. e. Test product features from curriculum contributor perspective and ensure all acceptance criteria is met. 2. Team Engagement & Development- a. Lead and drive engagement initiatives for the team fostering a positive and collaborative team environment. b. Coordinate regular performance reviews for all team members, ensuring feedback and development opportunities are effectively communicated. c. Promote a culture of continuous improvement and open feedback within the team. d. Facilitate rewards and recognition to acknowledge the high performers in the team. e. Identify talent gaps within the team and oversee the recruitment of professionals to fi ll necessary roles. 3. Operational Management- a. Efficiently manage onboarding, training, and hiring processes by coordinating ensuring they are conducted according to company standards. b. Demonstrate effective oversight of budget approvals (clickup, hiring, etc), procurement and allocation of resources, including technical systems and software within the team to ensure the smooth project management process. c. Keep operational documents, including tasks, sheets, sprints, and work logs, well-organized and accessible, enhancing team productivity and project tracking. d. Create & maintain monthly reports to track team progress and performance. 4. Sprint Management- a. Ensure strict adherence to sprint schedules, contributing to the timely delivery of project milestones. b. Create visibility for the instructional designers regarding project statuses, potential obstacles, and achievements. c. Effectively escalating issues when necessary, ensuring that there are no delays in resolution and that all team members are informed. Minimum Qualifications Strong written and verbal communication skills, with the ability to simplify complex topics for a diverse audience. knowledge of project management tools like Click Up and agile development. Detail-oriented with good documentation and organizational skills. Deep understanding of the challenges and needs of students. Ability to manage multiple tasks in a fast-paced environment, ensuring timely delivery and quality. Familiarity with the latest educational tools and tech trends, e.g. Chat GPT, Claude, etc. Job Overview Location: Hyderabad Job Type: Full-Time Work: Office Working Days: 5-Day Week

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office

L1 Technical Support Executive (Call Center) Qualification: 10+ ITI (10+2) or Diploma(10+3) or any graduate (No B.E. and B.Tech) The candidate should be fluent in Hindi and English Versant Level: 4 6 Days working Required Candidate profile Rotational Shifts : (7 am 8 pm - Females) (7 am-12 AM - Males) 1 Rotational Off Work from the Office