5 Iso Procedures Jobs

Job Description We are seeking an experienced Customer Service Representative (CSR) to manage and support key customer accounts. This role ensures smooth order processing, professional communication, and prompt issue resolution while coordinating with internal teams. The ideal candidate is customer-focused, organized, and experienced in manufacturing environments Skill / Qualifications Bachelor's degree in any discipline. 3+ years of professional experience in a customer service or sales support role. Experience in a manufacturing environment is required. Preferred background in the Polymer, Pigments, or Chemical industry. Strong verbal and written communication skills. Proficient in MS Office (Excel, Word, Outlook). Strong understanding of Lean Six Sigma principles. Well-organized and detail-oriented with strong follow-through. Ability to multitask and prioritize work in a fast-paced environment. Experience working with ERP/order management systems is a plus. Job Responsibilities Act as the primary customer contact for assigned accounts. Manage the complete order cycle: order entry, tracking, delivery, and invoicing. Clearly communicate the value of products and services. Develop a deep understanding of customer operations and requirements. Professionally handle communication via phone and email. Accurately process incoming orders, confirm pricing, and check product availability. Provide timely updates regarding order status and account-related changes (personnel, address, forecasts, etc.). Administers customer complaints, returns, and credits efficiently. Respond to inquiries on pricing, product availability, MSDS, certifications, etc. Follow all applicable ISO and quality procedures.s. Utilize system tools and reports to support proactive customer service. Maintain accurate and updated customer records including notes, emails, and special instructions. Participate in customer calls and visits alongside the sales team. Coordinate with supply and shipping teams to manage order modifications and minimize aged inventory. Support additional assignments and special projects as needed. Benefits Competitive Market Rate (Depending on Experience)

As a Tendering & Estimation Engineer in the heavy fabrication industry, your responsibilities will include actively reviewing e-procurement websites and online portals daily to identify relevant tenders for the company's product portfolio. You will be required to ensure the completeness of tender documents upon receipt and evaluate published tenders to confirm the company's eligibility. Additionally, you will need to possess a good understanding of drawings and be able to perform basic engineering design calculations for heat exchangers, pressure vessels, etc. Coordination for preliminary GA preparation is also part of your role. You will be responsible for preparing techno-commercial offers based on client requirements and obtaining approval from the relevant department head before forwarding them. This includes the preparation of Technical & Commercial Bid/Proposal Documents and uploading necessary documents to meet online and offline tender requirements. It will be your duty to attend technical pre-bid meetings with the department head or an authorized representative and forward any corrigendum post-meeting to the relevant department heads. Your role will require you to follow up on offers with customers, maintain proposal records and MIS reports, and demonstrate a sense of urgency in handling customer queries. In cases where technical data is missing, you are expected to proactively coordinate with the sales team, gather relevant data, and respond promptly. Arranging for order acceptance/acknowledgement and adhering to ISO Procedures, ASME & API codes will also be part of your responsibilities. To qualify for this position, you should hold a Diploma/Degree in Mechanical Engineering with 5-10 years of experience in the proposals department, particularly in the process equipment manufacturing industry. You must possess a good knowledge of drawing study and various materials/grades like Carbon steel, stainless steel, Titanium alloys & Nickel alloys. Interpersonal skills, the ability to build client relationships, excellent communication, presentation, networking, and negotiation skills are essential. Additionally, you should be prepared to relocate to our factory location immediately.,

Candidate must have 7-10 years of experience in ELV project management, with bachelor s degree in engineering. Ensuring Monthly Revenue, Billing Collection targets are overachieved. Maintaining positive cash flow project margin improvement. Provides primary support and guidance to the financial planning, monitoring, scheduling, preparation, and release of technical/schedule information required for program/project planning. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction. Utilize corporate ISO processes to track project schedule and cost. Conducts activities in a safe and healthy manner and works in accordance with established ESH requirements to ensure the protection of associates, the public, and the environment. Takes actions necessary to stop work when an unsafe condition or action is identified. Strong communication skills and business acumen Ability to provide technical and programmatic guidance, project management, consultative services, and innovative solutions. Strong continuous improvement mindset, strong leadership impact. Project management certification or willingness to obtain this soon. Identifying and mitigating potential risks. Be a good team player and an effective leader who can motivate their project team. 30%-40% Travel Candidate should be flexible to be deputed at anywhere in North-East India for short long terms.

Qualification : B. Tech / B.E. Degree in Mechanical /Manufacturing /Industrial / Production Engineering with 8 years relevant experience JOB DETAILS 1)Sheet Metal manufacturing process CNC Punching, CNC bending, 2) Process and their defect knowledge in welding techniques, powder coating, spray painting and plating process (zinc and tin plating). 3) Should have experience in making monthly / yearly, rework analysis report. 4) Should have knowledge of measuring instruments, tools and consumables used for the production process. 5) Experience with Auto Cad and should be able to read drawing. 6) Knowledge of ISO procedures / 6S / Inventory Audit.,

Were Hiring! Position: Officer - Sales Department: Sales & Marketing Location : Industrial Area, Phase VIII B, S A S Nagar, Mohali (Punjab) Work Timings: 8:30 AM to 4:30 PM Work Days: 6 days a week Primary Objective: To manage SAP order booking and MIS reporting efficiently. Job Responsibilities: Handling SAP for order booking and dispatch MIS Coordinating with planning teams and releasing monthly dispatch plans Working closely with field sales for machine inspection and payment follow-ups Ensuring smooth inter-department communication Key Skills Required: Strong communication skills (verbal & written) Good coordination with suppliers and customers Adherence to ISO procedures relevant to the role Job Prerequisites: Qualification: B.Sc. Experience: 1 to 5 years Gender: Open to both Male & Female candidates Location: [Add location if available] Interested candidates, please send your resume to: thanuja@delighthr.com Subject Line: Applying for Sales Officer Body of the Email: Current CTC: Expected CTC: Notice Period: Current Location: