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The Customer Success Specialist (CSS) role is a critical, strategic advisor, and technical expert who engages with customers to accelerate their adoption of Cisco products and solutions. As a CSS, your role within the Cisco Customer Experience (CX) organization is to help transform businesses and drive positive business outcomes. CSSs are subject matter experts in their aligned product or architecture, combining deep technical knowledge with a keen intuition for business. Your responsibilities include providing consultative solutions to customers to help them realize value faster. Mastery of relationship management, account handling, soft skills, and a thorough understanding of the competitive landscape are essential to driving adoption and ensuring customers achieve accelerated business outcomes. In this role, you will deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers. Tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement will be key to your success. You will also facilitate high-impact, technology-specific workshops targeted at all levels of an organization to accelerate business initiatives, potentially in conjunction with other roles such as CXP, CXM, CSM, or PSM. Your expertise will be leveraged to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Additionally, you will contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. Inspiring customers to make tactical and strategic deployment decisions and tracking long-term business outcomes are also part of your responsibilities. Collaboration with Account teams, Customer Success, Partners, and other stakeholders is crucial to improving customer adoption, addressing product concerns, and driving incremental growth. You will be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers. Driving adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team is a key aspect of the role. Minimum Qualifications: - 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to IT security domains. - Insights into how companies protect their assets and businesses, including technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. - Detailed understanding of technical fundamentals of aligned technology/specialization areas and related best practices. Preferred Qualifications: - Suggested Cisco technical Certifications: CCNP / CCIE or equivalent - Suggested Cisco Success Management certifications: Cisco Certified Success Specialist - CISM / CISSP or equivalent - BS Engineering, Computer Science, Masters preferred In conclusion, as a Customer Success Specialist at Cisco, you will play a pivotal role in driving customer adoption, delivering value, and ensuring successful business outcomes. Your expertise, technical knowledge, and consultative approach will be instrumental in helping customers achieve their goals and maximize the benefits of Cisco products and solutions. Join us at Cisco, where every individual's skills and perspectives come together to power an inclusive future for all.,

The Customer Success Specialist (CSS) role at Cisco is a pivotal position that involves being a strategic advisor and technical expert for customers, guiding them to accelerate their adoption of Cisco products and solutions. As a CSS, you play a crucial role in transforming their business and driving positive business outcomes. This role is a part of the Cisco Customer Experience (CX) organization. As a CSS, you are expected to be a subject matter expert in your aligned product or architecture. By combining your deep technical knowledge with a keen intuition for business, you will provide consultative solutions that help customers realize value faster. Your expertise in relationship management, account handling, soft skills, and understanding of the competitive landscape will be essential in driving adoption and ensuring that customers achieve accelerated business outcomes. Your responsibilities will include delivering Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables to produce quantifiable business outcomes within scope and timeline. You will facilitate high-impact, technology-specific workshops across all levels of an organization to accelerate business initiatives. Additionally, you will leverage your domain specialization to identify and proactively manage risk areas and customer expectations that could impact successful delivery. Furthermore, you will contribute to product and offer improvements by providing lifecycle feedback to CX Product Management and CX Success Programs Teams. You will inspire customers to make tactical and strategic deployment decisions, track long-term business outcomes, collaborate with various teams to improve customer adoption, address product concerns, and drive incremental growth. Your role will also involve evangelizing the end-to-end CX offer strategy and roadmap to internal and external stakeholders. To be successful in this role, you should have a minimum of 12 years of experience in technical consulting or direct customer engagement, with a deep understanding of industry-standard processes related to IT security domains. You should possess insights into how companies protect their assets and businesses, including knowledge of technologies such as Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, and Content Security tools. Additionally, you should have a detailed understanding of technical fundamentals, best practices, and the ability to articulate how technology can solve business challenges. Preferred qualifications for this role include suggested Cisco technical certifications like CCNP / CCIE, Cisco Success Management certifications, and other relevant certifications such as CISM / CISSP. A degree in Engineering, Computer Science, or related field is preferred. At Cisco, we celebrate diversity and value the unique skills and perspectives that each individual brings to the table. We are committed to fostering an inclusive future for all, where learning and development are encouraged at every stage of your career. We believe in empowering our employees to be their best selves and provide a supportive environment for growth and innovation. As a Cisco employee, you will have access to quality medical, dental, and vision insurance, a 401(k) plan with a matching contribution, short and long-term disability coverage, basic life insurance, and various wellbeing offerings. We offer incentives based on revenue attainment and performance, with opportunities to exceed targets and maximize your incentive compensation. Join us at Cisco, where we believe in the power of connection and collaboration to drive positive change and make a difference in the world.,

The role will: Deliver Accelerators and ATX (Ask-the-Expert) sessions to a diverse set of customers, tailoring deliverables and producing quantifiable business outcomes with scope and timely engagement. Facilitate high impact, technology-specific workshops targeted at all levels of an organization to accelerate a business initiative, potentially in conjunction with the CXP/CXM/CSM/PSM roles. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns, and drive incremental growth Be responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team Minimum Qualification 12+ years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry standard processes related to one of the IT security domains Insights into how companies protect their assets and their businesses. This includes an understanding of technologies used to reach business outcomes and efficient ROI. Technologies like Firewalls, ISE, Umbrella, Duo, SNA, AMP4EP, ESA, CES, IPSs, Behavioral monitoring tools, EDRs, XDRs, Content Security tools. The objective is to assist the customer with barriers that they experience as they onboard and implement Cisco Security Solutions. Detailed understanding of the technical fundamentals of aligned technology/specialization areas and related best practices, and an ability to define and articulate how technology can be used to solve business challenges Preferred Qualification: Suggested Cisco technical Certifications: CCNP / CCIE or equivalent Suggested Cisco Success Management certifications: Cisco Certified Success Specialist CISM / CISSP or equivalent BS Engineering, Computer Science, Masters preferred