3 Ip Transit Jobs

The role of this team is to provide 3rd line technical support for GTTs customer support organizations. As a highly intelligent, flexible, and efficient technical support team, it collaborates with other parts of GTT to deliver a world-class customer experience. The team is accountable for maintaining the stability of GTTs next-generation native IPv4/IPv6 IP network and delivers advanced technical support for the full range of GTT IP products, closely working with Tier 1 and Tier 2 teams on customer and core issues. Key Responsibilities include: - Providing 3rd line break/fix support for customer services across the multinational and multivendor GTT network. - Taking ownership of incidents, resolving them swiftly, and ensuring final fixes are implemented, collaborating with customers and other internal teams as necessary. - Escalating to vendor support and other internal teams to ensure prompt and satisfactory issue resolution. - Offering concise and relevant action plans for teams to efficiently resolve network and customer issues. - Providing work instructions, guidelines, and training sessions to junior engineers when needed. - Communicating and documenting customer and service-specific support information to the 1st line teams. - Proactively managing problems based on technical and trend analysis to enhance network performance. - Conducting technical reviews and overseeing key network management systems. - Scoping new developments to support continuous improvement of network quality and resilience. - Ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network. - Designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and reduce manual intervention. - Utilizing networking expertise along with programming and scripting skills to optimize network structure for scalability, reliability, and security. - Maintaining up-to-date documentation of automated processes, scripts, and network changes. Required Experience/Qualifications: - Minimum 5 years of experience within an IP Operations environment of a Telco or large ISP. - Minimum 3 years of work in an IP technical 2nd line support position. - Excellent and demonstrable experience of IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment. - Knowledge and understanding of SD WAN and components, with working knowledge of Fortinet, VeloCloud, Aruba preferred. - Strong experience in the use of IP management tools, both commercial and open source. - CCNP or JNCIP certification is preferred. - Proficiency in Ansible, Python, and Bash scripting language desirable.,

You will be part of a team that provides 3rd line technical support for GTT's customer support organizations. Your role involves ensuring the stability of GTT's next-generation native IPv4/IPv6 IP network and providing advanced technical support for a wide range of GTT IP products. Your responsibilities will include resolving incidents promptly, driving them to final resolution, and collaborating with customers and internal teams. You will also escalate issues to vendors and internal teams as needed to ensure timely resolution. Your duties will involve providing concise action plans to resolve network and customer issues efficiently, offering guidance and training sessions to junior engineers, communicating and documenting support information to 1st line teams, and engaging in proactive problem management to enhance network performance. Additionally, you will review and oversee key network management systems, scope new developments for network quality improvement, and ensure operational processes are followed to deliver top-notch technical support while maintaining network stability. A key aspect of your role will be designing, developing, and implementing automated solutions to streamline network operations, enhance efficiency, and minimize manual intervention. You will leverage your networking expertise and programming skills to optimize network structure for scalability, reliability, and security. It will also be essential to maintain up-to-date documentation of automated processes, scripts, and network changes. To qualify for this position, you should have a minimum of 5 years of experience in an IP operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support role. Proficiency in IP, MPLS, and routing knowledge (ISIS, BGP, OSPF) in an ISP environment is required, along with an understanding of SD-WAN and components. Familiarity with Fortinet, VeloCloud, and Aruba is preferred, as well as hands-on experience with CE/CPE configurations, troubleshooting, and various technologies including Ethernet, IP transit, VPLS, MPLS, and DIA. You should also have strong experience with IP management tools, CCNP or JNCIP certification is preferred, and knowledge of scripting languages like Ansible, Python, and Bash is desirable. Additionally, experience with Juniper and JUNOS, telecom industry standards, and various network technologies will be advantageous. This role involves working 5 days a week with 2 days off during US business hours. Core competencies required include accuracy and attention to detail, managing multiple priorities, problem-solving, root cause analysis, expertise in IP technologies and protocols, IP-based services, and troubleshooting network problems. As part of the team, you are expected to contribute to continuous improvement initiatives, prioritize customer value creation, and strive for operational excellence. Your role will involve driving fundamental changes, enhancing efficiency, building a customer-centric culture, and ensuring operational processes focus on maximizing positive customer impact and anticipating future trends.,

You will be joining a team that provides 3rd line technical support for GTT's customer support organizations. As a part of this highly intelligent, flexible, and efficient technical support team, your role will involve collaborating with various departments within GTT to ensure the delivery of a world-class customer experience. Your primary responsibility will be to maintain the stability of GTT's next-generation native IPv4/IPv6 IP network and provide advanced technical support for the complete range of GTT IP products. This will include working closely with Tier 1 and Tier 2 teams to address customer and core issues promptly and effectively. Your duties and responsibilities will include providing 3rd line break/fix support for customer services across GTT's multinational and multivendor network. You will be responsible for owning incidents, resolving them swiftly, and ensuring they are driven through to final resolution, while collaborating with customers and internal teams as needed. Escalation to vendor support and other internal teams will be necessary to ensure timely and satisfactory issue resolution. Additionally, you will be expected to provide concise action plans for teams to address network and customer issues efficiently, offer work instructions, guidelines, and training sessions to junior engineers when required, and communicate and document customer and service-specific support information to 1st line teams. Furthermore, you will be tasked with proactive problem management based on technical and trend analysis to enhance network performance, performing technical reviews and taking ownership of key network management systems, scoping new developments to support continuous improvement of network quality and resilience, ensuring operational processes are followed to deliver best-in-class technical support while maintaining a stable and resilient network, designing, developing, and implementing automated solutions to streamline network operations, and maintaining up-to-date documentation of automated processes, scripts, and network changes. To qualify for this role, you should have a minimum of 5 years of experience in an IP Operations environment of a Telco or large ISP, with at least 3 years of work in an IP technical 2nd line support position. You should possess excellent and demonstrable knowledge of IP, MPLS, and routing (ISIS, BGP, OSPF) in an ISP environment, as well as an understanding of SD WAN and components. Familiarity with Fortinet, VeloCloud, Aruba, and working knowledge of protocols used by systems and customer applications are preferred. Additionally, experience with CE/CPE configurations and troubleshooting, Ethernet, IP transit, VPLS, MPLS, DIA technologies, and IP management tools is required. Holding a CCNP or JNCIP certification is preferred, with knowledge of Ansible, Python, and Bash scripting being desirable. Desirable qualifications include excellent Juniper and JUNOS knowledge, general knowledge of the telecom industry, experience with Fortinet, VeloCloud, Aruba/SilverPeak devices, Accedian, Cisco, Comtrend CPEs, and a general technical understanding of other technologies such as VoIP, SDH, and DWDM. In this role, you will be working 5 days a week with 2 days off, following US business hours. Your success in this position will depend on your accuracy and attention to detail, ability to manage multiple priorities effectively, problem-solving skills, root cause analysis capabilities, knowledge of IP technologies and protocols, expertise in troubleshooting network problems, continuous improvement mindset, customer-first approach, and commitment to operational excellence.,