Operations Manager (In Patient) Krishna Institute Of Medical Sciences

8.0 - 13.0 years

7 - 12 Lacs

Hyderabad

Work from Office

Role: Operations Manager (IP & Facilities) Experience: 8-12 Years Location: Hyderabad (Kompally) Patient Satisfaction & Experience Monitor patient satisfaction levels and work closely with clinical teams to enhance patient experience. Ensure that patient-centered care is consistently prioritized, creating a positive environment for patients, families, and staff. Happy Patient Experience across all the facilities Ensure that all complaints that are captured on a daily basis are closed as per SLA with Initial action taken and Permanent Counter Measure Share daily customer feedback scorecards that would be taken from customer feedback / customer voice. Ensure that a detailed Customer Intelligence Report is prepared on a monthly basis, Responsible for overall Service excellence, implementation and process improvement Highest TLC moments captured for the unit. Always coordinate with the various departments to create special moments. Operations - IP: To monitor entire IP services. Tracking OP to IP conversion on daily basis. Responsible to assist in VIP arrivals. He/she will also play a key in rapport building with the patients and attendees. Coordinate with the consultants & all stakeholders to speed up the discharge process. Focuses on decreasing the hospital length of stay by intervening early in the discharge process to impact timely discharge Analysis of delay in discharges on daily basis & share the reports with all stakeholders. Maintain discharge TAT daily basis. Team Management & Manpower Management: Foster a culture of collaboration, accountability, and excellence across IP & Facility teams. Administering the work of Facility Management Team - Housekeeping, Security, Pest control, etc

Posted 2 days ago

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Assistant Manager - ER Operations Parvathy Hospital

4.0 - 8.0 years

2 - 3 Lacs

Tambaram, Chennai

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Oversees the day-to-day operations of an emergency department, ensuring efficient patient care, Managing resources, and compliance with regulations. Listening to Patients concerns Resolving issues and complaints promptly Escalating complex or unresolved complaints to the relevant departments Following up with Patients to collect feedback and ensure they have no additional issues Documenting Patients feedback for future reference Performing basic data analysis to understand frequently occurring problems, determine their causes and design solutions to prevent them from reoccurring Improving Patients service experience Assigning tasks and responsibilities to employees according to their skills, and work experience Providing clear instructions and guidance on completing assigned tasks Monitoring the performance and productivity of employees Conducting regular check-ins and team meetings to understand employees' concerns Providing regular feedback to help employees perform their duties efficiently Helping employees develop additional skills and knowledge through staff development programmes, workshops and training sessions

Posted 1 week ago

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Operations Manager Sahrudaya Health Care

12.0 - 16.0 years

10 - 16 Lacs

Warangal

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Ensure exceptional patient experience and uphold standards of patient delight across all touchpoints. Manage and oversee the overall functioning, administration, and profitability of the hospital in line with organizational goals and policies. Drive operational efficiency by closely coordinating with department heads and functional leaders to meet performance and revenue targets. Address and resolve all operational challenges to ensure smooth center functioning, aligned with hospital objectives. Ensure compliance with quality standards and protocols across all clinical and non-clinical departments. Implement and monitor clinical and administrative SOPs to maintain consistent and quality service delivery. Foster a culture of courteous, efficient, and personalized service for patients, visitors, and other stakeholders. Monitor and analyze key performance indicators (KPIs) of the hospital; initiate corrective actions and continuous improvement plans as needed.

Posted 1 month ago

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