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Investigation Specialist, Fraud Prevention Operation

Investigation Specialist, Fraud Prevention Operation

Amazon

1 - 6 years

13 - 14 Lacs

Hyderabad

Posted:5 hours ago| Platform:

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Skills Required

Analytical skills Risk Investigator Quality standards Manager Quality Assurance Investigation Customer service Management MS Office Analytics Supervision

Work Mode

Work from Office

Job Type

Full Time

Job Description

Selling partner risk investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment. These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy. SPR Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers and other associates to accomplish goals. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Roles and Responsibilities: This includes, but is not limited to: Researches and evaluates facts surrounding seller transactions Takes appropriate action on investigated transactions based on established standard operation procedure and tools Documents their actions by providing detailed annotations Communicates with external customers via phone or email during the investigation process Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process Understand the issue and make best use of the available resources to resolve it Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard Communicate with internal and external stakeholders Understand performance metrics to create analysis for driving business goals Meet predetermined and assigned productivity targets and quality standards About the team The mission of Selling Partner Risk (SPR) is to build trust with all its Customers Partners Buyers, Brands, Vendors, Sellers, and Employees in reality and perception. Scaling through technology, analytics science and inverting the curve on headcount cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. 1+ years of customer service experience Speak, write, and read fluently in English Experience with Microsoft Office products and applications Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Experience in payments or e-commerce NA

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Investigation Specialist, Fraud Prevention Operation