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Intouch CX - NICE System Administrator

2 - 5 years

4 - 9 Lacs

Hyderabad

Posted:2 months ago| Platform: Naukri logo

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Skills Required

NICE IEX CMS IEX WFM Avaya

Work Mode

Remote

Job Type

Full Time

Job Description

About the Job We are looking for a knowledgeable and experienced NICE IEX Administrator to join our team. The ideal candidate will be responsible for the administration and management of the NICE IEX platform, ensuring optimal performance and reliability. This role requires strong database management skills and the ability to work collaboratively with various departments to support operational needs. As NICE IEX Administrator, You Will Administer and maintain the NICE IEX platform, including user access, system configurations, and performance monitoring. Troubleshoot and resolve issues related to the NICE IEX system and interfaces. Manage and maintain databases related to NICE IEX, ensuring data integrity, security, and accessibility. Perform data extraction, transformation, and loading (ETL) processes to support reporting and analysis. Develop and implement backup and recovery plans to safeguard data. Generate reports and dashboards using NICE IEX data to support operational decision-making. Collaborate with stakeholders to understand reporting needs and provide insights from data analysis. Identify opportunities for process optimization and automation within the NICE IEX platform. Implement best practices for system usage and data management. As NICE IEX Administrator, You Need Bachelors degree in Computer Science, Information Technology, or a related field. Proven experience as a NICE IEX Administrator or in a similar role. Strong experience with database management and data analysis. Proficiency in NICE IEX software and related tools. Knowledge of scripting languages (e.g., SQL, Python) is a plus. Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal skills to work effectively with cross-functional teams. Please share CV at abdulmohammed.kaleem@intouchcx.com

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