4 Internet Troubleshooting Jobs

Job Description Looking for Networking Engineer L1 Voice Support Qualification Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred. Work Experience - 1year Minimum (Tech Exp Only) Skills and Ability: - Candidate must demonstrate excellent English communication skills. The candidate must be attentive to details. Soft Skills -English: Excellent, C1 CEFR Firm understanding of Windows and macOS. Firm understanding of Android and iOS. Firm understanding of common firewall configuration. Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required. Comprehensive understanding of typical home network layouts is required. Demonstrable troubleshooting ingenuity is required. Salary- Upto 4.75 LPA Wok location - Sec 81, SEZ Noida Both side cab facilityUS Shifts 24*7 Window Immediate Joiners only Please share your resume at KB00662335@techmahindra.com or drop me your cv on my number Karishma - 9871069624 Regards, Karishma

Walk-in drive for International Chat Support - Telecom (0-3 years) Walk-in: 24th Jun - 26th Jun (12:30 PM - 4:30 PM) Prodapt Solutions Module 1, Tower 1 ( 3rd Floor ), IT Special Economic Zone Chennai 1 IT Special Economic Zone Pallavaram-Thuraipakkam, 200 Feet Radial Rd, Thoraipakkam, Tamil Nadu 600097 Role & responsibilities Customer Support: - Engage with customers via chat to address inquiries, resolve issues, and provide information about telecom services and products. - Maintain a high level of customer satisfaction by delivering timely and effective solutions. - Process Adherence: - Follow established procedures and guidelines to ensure compliance with company standards and policies. - Accurately document customer interactions and maintain records in the CRM system. - Collaboration: - Work closely with team members and other departments to ensure a seamless customer experience. - Participate in daily meetings and training sessions to enhance skills and knowledge. - Performance Metrics: - Achieve individual and team performance metrics, including NPS and sales targets. - Contribute to ongoing improvement initiatives by providing feedback on processes and customer interactions. Preferred candidate profile Previous experience in a customer service or chat support role, preferably in the telecom industry. - Experience Telecom, Internet, Broadband Services, Anti-virus Product Support, Troubleshooting Router - Switches with International Chat experience are preferred. - Skills: - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to multitask and manage time effectively in a fast-paced environment. - Proficient in using CRM software and other relevant tools. Flexibility: Willing to work in night shift. (2 Way Cab & Shift allowance will be provided) Must have good communication skills. Flexible to work from office (5 days) The candidates should not have any Backlogs (arrears). Interview Process: HR Screening Typing Assessment ( WPM Test Desired score 35 WPM) English Grammar EF SET Test ( 15 min test Desired score 70) L1 with Team Lead L2 with Manager Note: please carry your updated resume and Govt. Id proof and copy of this job posting/Email, 2025 passed out with marksheets & final sem results cleared candidates can apply (Nil Arrears).

OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support. Providing REMOTE SUPPORT to the calls logged by the out-location branches Configure / troubleshoot network connectivity of desktops / laptops

Role & responsibilities : Provide technical assistance to users via phone, email, remote access, and in-person support for hardware, software, and network-related issues. Install, configure, and maintain desktops, laptops, printers, scanners, operating systems, and other peripherals. Troubleshoot and resolve common IT issues, including connectivity problems, hardware malfunctions, and software errors. Diagnose and investigate system failures, identifying root causes and applying effective solutions. Maintain and track IT hardware and software inventory, ensuring accurate records of all assets. Escalate unresolved or critical issues to higher-level support or specialized teams, following standard escalation procedures. Assist in onboarding new employees by setting up IT systems and providing basic training on tools and applications. Document all support activities, technical issues, and resolutions in the IT service management system. Technical Skills: Hardware installation and troubleshooting (PCs, laptops, printers, scanners) Operating system support (Windows, macOS, basic Linux knowledge) Software installation and configuration (MS Office, antivirus, enterprise tools) Basic networking (LAN/WAN, IP configuration, DHCP/DNS) Internet connectivity troubleshooting (wired/wireless) Remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop) Ticketing systems (e.g., ServiceNow, Freshservice, Jira Service Desk) Active Directory basics (user creation, password resets) Email client configuration (e.g., Outlook, Gmail for business) IT asset management Soft Skills: Strong communication and interpersonal skills Problem-solving and analytical thinking Patience and customer service orientation Ability to prioritize and manage time effectively Attention to detail Team collaboration