International voice process

Job Description

International Voice process: Requirements: - Graduates can apply..!!! - Excellent Communication in English is Mandatory!!!! - Minimum of 1 year of BPO experience is Mandatory!!! - Candidates in Bangalore are preferred - Immediate joiners only!!!!! Job summary: As an International Voice Process Associate, you will be responsible for handling customer calls from international clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times. You will be expected to manage customer concerns, provide product/service information, troubleshoot issues, and ensure high customer satisfaction. Key Responsibilities : Handle inbound and outbound calls from international customers in a professional and friendly manner. Provide accurate information regarding products, services, billing, and technical issues. Identify and resolve customer complaints by providing timely solutions. Maintain a high level of customer satisfaction by addressing inquiries promptly. Document customer interactions in the CRM system, ensuring all details are captured accurately. Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution. Work collaboratively with cross-functional teams to resolve escalated issues. Shifts: Rotational shift (5 days work /2 days off) Salary: Up to 5.7 LPA Immediate joiner only!!! Interested can candidates can contact to- 9110821569 ( HR Pavitra )