International voice Process

1 - 3 years

2 - 5 Lacs

Posted:5 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • You will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, troubleshooting and complaints) using the live chat channel.
  • You will be responsible for creating Upsell/Cross sell opportunities while assisting inbound chats using the live chat channel
  • Take complete responsibility for providing accurate and relevant information and resolving customers queries on the first contact.
  • Take end-to-end ownership of the customers issue and follow through commitments.*

  • Working knowledge of MS Office applications like Word & Excel
  • Experience of working in live chat processes or customer services or Telecoms industry (Mandatory)
  • Experience with Upselling / Proactive Sales on live chat (Mandatory)
  • Interested Candidates whatsapp me fastly 9667943107

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