International Voice Process

The ideal candidate for the international Voice Process position at HCLTech in Navalur location should have 1 to 3 years of experience. You should have excellent verbal and written communication skills, with a focus on handling inbound calls and providing exceptional customer service. Any previous experience in international voice processes will be an advantage. As a candidate, you should be willing to work in US shifts and possess a neutral accent with a good understanding of US culture. You must be able to handle provider queries efficiently and ensure a positive customer experience. Being professional, courteous, friendly, and empathetic are key qualities required for this role. Active listening skills, good data entry, and typing skills are essential, along with the ability to multitask in a fast-paced environment. A graduation degree in any stream is necessary, along with 12 to 24 months of experience in handling client calls with excellent communication skills. You should be a team player, willing to contribute with improvement ideas to enhance the process. This is a full-time, permanent position with benefits such as health insurance and provident fund. Preferred languages for this role are Hindi and English. The work location is in person, and the role requires you to be adaptable to a constantly changing environment and focused on delivering high-quality service to customers.,