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International Voice Process Executive

0 - 4 years

2 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are hiring energetic and customer-focused individuals for the position of Customer Support Executive in our International Voice Process team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to handle customer queries over the phone professionally.

Role & responsibilities

Handle inbound and outbound calls for international customers.

Provide accurate information and resolve customer queries in a timely manner.

Follow up on customer interactions and ensure complete customer satisfaction.

Adhere to company policies and standard operating procedures.

Maintain call quality and meet performance benchmarks such as AHT, FCR, and CSAT.

Preferred candidate profile

Excellent verbal communication skills in English.

Willingness to work in night shifts and rotational shifts.

Basic computer knowledge and good typing speed.

Prior experience in a voice process .(Preferred

Should be a B2/C1 in Versant

Eligibility Criteria:

Qualification: 10+2 / Diploma / Graduate in any stream.

Experience: Freshers and experienced candidates are welcome.

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IntouchCX
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

10001 Employees

211 Jobs

    Key People

  • Rohit S. Girdhar

    CEO
  • Robert G. McMillan

    COO

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