International Customer Care Executive

We are looking for smart, confident, and motivated individuals for a blended customer-facing role that involves managing voice-based customer interactions, offering support and guidance, and providing advisory assistance to walk-in or call-in clients. The job requires excellent communication skills in English, a calm and professional attitude, and a natural ability to help customers with queries and decision-making.

This is not just a call center job it is a consultative and service-focused role with a strong career path in customer engagement, client servicing, and support operations.

Compensation Details:

• Monthly CTC:

  20,000 - 30,000 (based on experience and communication skills)

• Performance Linked Incentives (PLI):

  Monthly bonus based on KPIs

• Retention Bonus:

  Applicable on 6-month and 12-month completion milestones

• Overtime/Extra Hours:

  Paid as per policy (if applicable during peak seasons)

• Annual Salary Revisions:

  Based on performance and business growth

Role & responsibilities

• Handle incoming calls and provide accurate, courteous customer service
• Resolve queries related to services, processes, and general inquiries
• Guide individuals toward appropriate solutions based on their requirements
• Maintain daily call logs, follow-up records, and performance trackers
• Ensure customer satisfaction by delivering professional and prompt responses
• Meet basic targets related to call quality, issue resolution, and productivity
• Participate in team meetings, product trainings, and periodic assessments
• Work in rotational shifts (Customer support is required 6 days/week)
• Comfortable working on weekends (weekday off will be provided)

Preferred candidate profile

• Minimum 6 months of experience in customer service, inside sales, or counseling roles
• Graduate (mandatory) from any stream
• Freshers with exceptional communication and learning attitude may be considered
• Should have basic computer knowledge and ability to work on CRM/ticketing tools
• Good interpersonal and soft skills
• Ability to handle pressure, multitask, and meet quality benchmarks

Why Join Us?

• Work with fast-growing teams offering long-term career opportunities
• Professional work environment with on-the-job learning
• Transparent appraisal and incentive structure
• Work with diverse client interactions across industries
  

How to Apply:

pinnacletalentpartners@gmail.com