Support Engineer AI Automation (Homeowners Insurance) inerG

2.0 - 6.0 years

0 Lacs

kochi, kerala

On-site

As a Support Engineer in our AI Enablement team at InfoPark, Cochin, you will be responsible for bridging the gap between AI technology and customer support operations in the homeowners insurance domain. Your role will involve training and deploying AI models to automate support tasks, optimizing intelligent tools for underwriting and claims workflows, and enhancing customer and agent interactions across digital channels while also supporting existing manual tasks. Your key responsibilities will include preparing, labeling, and validating underwriting and claims support data for AI model training, collaborating with AI engineers to automate routine tasks, monitoring AI performance in production, and providing feedback for continuous improvement. You will also act as a liaison between the AI development team and customer support teams, onboard support staff on AI-driven tools, and ensure system maintenance and troubleshooting to support the stability of AI tools across platforms. To be successful in this role, you should have at least 2 years of experience in technical support, customer support, or insurance operations, preferably in homeowners insurance. Additionally, you should possess a basic understanding of AI/ML concepts, particularly Natural Language Processing (NLP), and have experience with support platforms like Zendesk, HubSpot, or Salesforce. Strong analytical, troubleshooting skills, and excellent interpersonal and communication skills are also essential. Preferred qualifications include experience in labeling or training datasets for AI/chatbot models, exposure to tools like chatGPT, Gemini, Copilot, knowledge of data privacy practices, compliance standards in the insurance sector, and basic proficiency in Python or SQL for data handling. Join us to play a central role in transforming the insurance industry with AI, collaborate with global teams, work in a modern, innovation-driven environment at InfoPark, Cochin, and enjoy a flexible, inclusive work culture with growth opportunities in AI and insurance technology. This full-time position in Kochi requires a minimum of 2 years of relevant experience, and you should be ready to relocate to Kochi and work from the office immediately. You will report to the Director of AI Operations / Support Automation Lead. Qualifications: Any Graduates, preferably in finance or IT field.,

Posted 4 days ago

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Quality Analyst Voice & Chat 33 Holdings Global

13.0 - 17.0 years

0 Lacs

kochi, kerala

On-site

As a Quality Assurance Specialist in the healthcare sector, you will be responsible for evaluating voice and chat conversations related to patient queries, appointment scheduling, insurance, claims, billing, and medical service coordination. Your role will be crucial in ensuring compliance with HIPAA (or local healthcare regulations like QCHP/HAAD, if applicable) and data confidentiality protocols. Using QA scorecards, you will audit agent interactions and accurately document your findings. It will be your responsibility to identify training needs, knowledge gaps, and process improvement opportunities, and provide constructive feedback while supporting coaching sessions with team leads. Tracking performance metrics and preparing regular quality reports and dashboards will be essential aspects of your role. You will also conduct calibration sessions with Operations, Training, and Compliance teams, as well as participate in process audits to suggest ways to enhance service quality. Staying updated on healthcare process guidelines and regulatory changes will be crucial to ensure the organization's adherence to industry standards. To qualify for this position, you should have a Bachelor's degree in any discipline, with a background in healthcare or life sciences being a plus. Additionally, you should have at least 3 years of experience as a QA in a healthcare BPO or clinical support process (voice/chat). Familiarity with healthcare systems such as EMR, EHR, insurance workflows, or medical terminologies is preferred. Strong communication, analytical, and interpersonal skills are required for this role, along with proficiency in MS Office and QA tools. This is a full-time position with a fixed morning shift schedule, and the work location is in person. If you are excited about contributing to the quality assurance processes in the healthcare industry, we would love to speak with you. Job Type: Full-time Schedule: Fixed shift Morning shift Work Location: In person For further details, please contact the employer at +91 9061130033.,

Posted 5 days ago

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Business Analyst - External Integrations - Insurance Skillventory

4.0 - 9.0 years

10 - 18 Lacs

Mumbai, Navi Mumbai, Mumbai (All Areas)

Work from Office

Role & responsibilities The Business Analyst External Integrations is a critical role for ensuring seamless integration between the Insurance Marketplace platform and external ecosystem partners such as insurers, government data platforms (like Vahan, Aadhaar, CERSAI), identity verification services (e-KYC, NSDL), and payment gateways. responsibilities Lead integration requirement analysis for all insurer and third-party interfaces (e.g., Vahan, Aadhaar, NSDL, CERSAI, e-KYC, NPCI, payment gateways). Coordinate with insurers and ecosystem partners to gather, document, and validate interface requirements and onboarding processes. Define data schemas, mapping templates, and API specifications; collaborate with developers on integration design. Ensure regulatory and security compliance for sensitive integrations such as Aadhaar, PAN, and KYC flows. Draft and maintain BRDs, FRDs, Interface Control Documents (ICDs), and sequence/process flow diagrams. Collaborate with product managers, tech leads, QA, and infosec teams to ensure end-to-end readiness and traceability. Participate in partner onboarding, technical workshops, and sandbox testing. Support UAT and production release validation with insurers and ecosystem agencies. Troubleshoot integration issues and support resolution in collaboration with support/infra teams. This is an individual contributor role, with cross-functional collaboration across product, technology, operations, and compliance. Maintain an integration tracker, API inventory, and documentation repository Convert business requirements into technical user stories and solution blueprints. Support UAT and drive alignment between business expectations and technology deliverables.

Posted 1 month ago

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