General Interest - Operations / Customer Service / Sales Zocdoc

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

The mission of Zocdoc is to empower patients by revolutionizing the healthcare industry. Patients often face challenges such as outdated insurance directories, long wait times, surprise bills, and lack of choice. Zocdoc aims to change this by providing a leading healthcare marketplace that allows patients to easily find and book in-person or virtual care across various specialties and insurance plans. By giving patients the ability to see and choose their healthcare providers, Zocdoc aims to shift the power dynamic in healthcare, making it more consumer-centric. As a 17-year-old company and a leader in the digital health marketplace, Zocdoc is committed to solving complex problems with a team of thoughtful, driven, and collaborative individuals. The company is continuously growing and looking for individuals who are passionate about improving the future of healthcare. Even if there isn't a specific job opening that aligns with your interests at the moment, Zocdoc encourages you to reach out and share your career goals. This way, they can consider you for potential roles that may be a good fit in the future. Zocdoc operates as a digital health marketplace that connects patients with healthcare providers. Millions of patients use the platform each month to find nearby, in-network providers, compare options based on patient reviews, and book appointments online. Healthcare providers leverage Zocdoc's Marketplace to attract new patients, fill appointment openings, and enhance the overall healthcare experience. Founded in 2007 with a commitment to empowering patients, Zocdoc's daily work is guided by six core values. The company is privately held and supported by prominent investors, with ambitious plans for the future of healthcare.,

Posted 3 days ago

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Team Lead/Process Trainer/Quality Analyst TELUS Digital

1.0 - 5.0 years

0 Lacs

haryana

On-site

You are invited to walk in for an exciting opportunity as a Team Lead, Customer Experience Analyst (QA) & Process Trainer for the Healthcare Voice process at TELUS Digital. As the Team Lead, you will play a crucial role in ensuring service quality and compliance within our healthcare support operations, overseeing both QA and training functions to uphold TELUS's high standards of care, privacy, and professionalism. In this hybrid leadership role, you will lead a team of QA Analysts and Process Trainers, supporting team goals through effective delegation, performance coaching, and mentoring. Collaboration with cross-functional teams such as clinical, compliance, operations, and digital product will be essential to drive alignment and process excellence. Your responsibilities will include monitoring and evaluating customer interactions to ensure adherence to healthcare regulations, clinical accuracy, and empathetic service delivery. You will develop healthcare-specific QA scorecards and evaluation frameworks, delivering insights to identify trends, training needs, and areas for service improvement. Calibration sessions with QA and Ops leadership will be conducted to ensure consistency. Additionally, you will be responsible for creating and delivering training programs for healthcare support agents, aligning training content with TELUS Health's compliance, digital tools, and updated workflows. Maintaining knowledge bases, process documentation, and SOPs, as well as tracking training effectiveness and agent performance metrics post-training will be part of your regular duties. To be successful in this role, you must have a minimum of 1 or more years of experience as a Process Trainer/Quality Analyst/Team lead in an International Voice Process Health and Welfare domain. Strong knowledge of US healthcare benefits, insurance plans, and regulatory compliance is essential, along with excellent presentation, facilitation, and communication skills. Proficiency in MS Office (Excel, PowerPoint, Word) is required. Preferred skills include prior experience in a BPO/KPO setup, exposure to virtual/remote training delivery tools, instructional design knowledge, and training certifications such as TTT and CPTM, which are considered an added advantage. If you are passionate about making a difference in the healthcare industry and possess the necessary skills and experience, we encourage you to attend the walk-in interview on 18th July 2025, between 2:00 PM to 7:00 PM IST at TELUS Digital, DLF World Tech Park, 7th Floor, Tower B2 & B3, Sector 30, Gurugram, Haryana 122001.,

Posted 4 days ago

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Relationship Manager Wealth Channel - Field Sales Dangi Digital Media

2.0 - 7.0 years

5 - 8 Lacs

Kolkata, Nashik, Ahmedabad

Work from Office

Requirements and skills : Proven working experience as an Insurance Agent or relevant experience Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc) Basic computer knowledge and statistical analysis Proven ability to work with goals Demonstrated ability to communicate, present, influence and sell effectively Experience in delivering client-focused solutions and in creating long-lasting relationships Graduate Location: Kolkata,Ahmedabad,Nashik,Pune,Bengaluru,Chennai,Baroda, Delhi

Posted 1 month ago

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