Insurance Operations Specialist

As a Full-time Insurance Operations Specialist in the Fintech industry based in Gurgaon, Haryana, India (Zip Code: 122016), your primary responsibility will be to connect with customers who have purchased insurance products. You will be required to update them on the further process and pending requirements, including the collection and verification of documents, scheduling medicals, and ensuring retention. You will engage in communication via calls and emails to facilitate these processes efficiently. Additionally, you will collaborate with various stakeholders from different insurers, such as business spocs, medical TPA's, insurer ops, underwriters, etc., to ensure that allocated cases are issued promptly. Achieving monthly issuance targets with minimal Turnaround Time (TAT) and a high First Time Right (FTR) rate will be a key performance indicator for you. Your role will also involve working closely with insurers to enhance processes, thereby improving the issuance rate, reducing TAT, and increasing FTR. To excel in this role, you must possess effective written and oral communication skills. A basic understanding of decision-making and underwriting of insurance products is essential. Your ability to assist customers and handle challenging conversations with ease will be crucial. Strong stakeholder management skills will be necessary to efficiently process allocated cases. A minimum of 1 year of experience in Term Insurance is required, along with basic computer and Excel skills. If you are someone who enjoys customer interaction, thrives in a collaborative environment, and is keen on enhancing operational efficiencies in the insurance sector, this role presents an exciting opportunity to contribute to the industry's growth and success.,