Insurance Desk Expert

Karthika Consulting & Solutions Pvt Ltd

0 - 1 years

1 - 3 Lacs

Bengaluru

Posted:3 days ago| Platform:

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Skills Required

Health Insurance Claims TPA Communication Skills Mediclaim Hospital Insurance patient Patient Counselling Hospital Claims Patient Relations Interpersonal Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Serve as a point of contact for Insurance related inquiries
Create a consistent, positive work atmosphere through the communication
Close interaction with respective department at hospital
To interact with hospital insurance patients.
Interact with Hospital Management, Doctors, Medical and non-medical staff at the hospital
To create awareness about insurance claims (reimbursement and cashless claims, pre & post hospitalization claims etc.)
Collecting claim support documents from the patients / hospitals & coordinate with backend team to ensure smooth transfer of data to the TPA/Insurance Company.
Send the pre auth request and follow up on cashless approval form insurance company.
Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as when necessary.
Follow-up and Updates to be given to the clients

Required Skills and Experience

Education: Any Diploma, Graduation, or Under Graduation.
Experience: 6 months to 1 year in hospital or insurance roles (preferred).
Strong communication and problem-solving skills.
Ability to multitask, prioritize, and work efficiently.
Detail-oriented with a professional and confidential approach.

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