Role & responsibilities Serve as a point of contact for Insurance related inquiries Create a consistent, positive work atmosphere through the communication Close interaction with respective department at hospital To interact with hospital insurance patients. Interact with Hospital Management, Doctors, Medical and non-medical staff at the hospital To create awareness about insurance claims (reimbursement and cashless claims, pre & post hospitalization claims etc.) Collecting claim support documents from the patients / hospitals & coordinate with backend team to ensure smooth transfer of data to the TPA/Insurance Company. Send the pre auth request and follow up on cashless approval form insurance company. Efficiently and effectively handle grievance / issue raised by hospital staff & patients, escalate issue to the team leader, as when necessary. Follow-up and Updates to be given to the clients Required Skills and Experience Education: Any Diploma, Graduation, or Under Graduation. Experience: 6 months to 2 years in hospital or insurance roles (preferred). Strong communication and problem-solving skills. Ability to multitask, prioritize, and work efficiently. Detail-oriented with a professional and confidential approach.

Job Title: Assistant Manager Human Resources Location: Konanakunte cross Company: WeAssist Department: Human Resources Reports To: HR Manager / Head of Operations Experience required: 3-5 years in HR, preferably in the insurance/claims/BPO/KPO sector About Us At WeAssist , we simplify and manage health and insurance claims for our clients with empathy, speed, and precision. Our goal is to bridge gaps between insurers, hospitals, and customers to ensure stress-free claims experiences. We value integrity, accountability, and care not only for our clients but for our teams too. Role Overview We are seeking a proactive and people-centric HR Assistant Manager who will support end-to-end HR operations, employee engagement, performance management, and compliance. You will play a pivotal role in strengthening our people practices, retaining top talent, and building a positive culture. Key Responsibilities 1. Recruitment & Onboarding Drive the recruitment process – from screening, scheduling interviews to finalizing offers. Coordinate with department heads for manpower planning and JD finalization. Oversee smooth onboarding, documentation, and induction of new joiners. 2. Employee Lifecycle Management Maintain accurate HR records and employee databases (attendance, leave, contract renewals). Manage employee confirmations, transfers, and exits, ensuring compliance and documentation. 3. Employee Relations & Engagement Act as the first point of contact for grievances, resolve issues sensitively and professionally. Plan and execute employee engagement activities and internal communications. Foster a culture of trust, feedback, and recognition. 4. Performance Management Assist in driving appraisal cycles and setting up OKRs/KRAs in coordination with team leads. Support training needs identification and coordinate L&D initiatives. 5. Compliance & HR Operations Ensure adherence to labor laws and internal policies. Prepare reports for audits, HR metrics, and MIS as required. Work with finance and admin teams for payroll inputs and HR budgets. Key Skills & Competencies Strong communication and interpersonal skills Conflict resolution and people management abilities Knowledge of labor laws, HR best practices, and compliance Proficiency in MS Office and HRIS tools Ability to maintain confidentiality and build trust Good judgment and emotional intelligence Preferred Qualifications Bachelor’s/Master’s degree in Human Resources, Business Administration, or related field Experience in handling HR in service-based industries like insurance, healthcare, BPO, or KPO Exposure to ISO or NABH HR audit processes is a plus Why Join Us? Work with a mission-driven, growing organization A supportive, inclusive, and learning-oriented culture Opportunity to impact people processes from the ground up Transparent leadership and an employee-first approach

Job Title : Medical officer Open Positions: 2 Vacancies Location: Konankunte cross Job Summary: We are seeking candidates with a minimum of 1 year of experience in Indian health Insurance/TPA (Added Advantage) who have strong communication and along with good medical knowledge in Claims Adjudication. Qualifications : Degree in BAMS, BHMS, BSMS, or MBBS (strictly required). Candidates who can join immediately or within 15 days are preferred. Roles & Responsibilities: Ensuring accuracy and compliance in medical claims adjudication. Knowledge & Skill Requirements: Technical Competencies: Claims processing Preauthorization, Cashless, Reimbursement, Medical Adjudication, and Billing experience. Understanding of GIPSA/MA packages, SOC, and Tariff deviations. Identifying bill inflations in insurance billing. Knowledge of surgeries, advanced treatments, and procedure costs. Behavioral Competencies: Strong communication skills (verbal & written). Teamwork and collaboration. Time management and multitasking.