Cluster Manager AB Sun Life Insurance Co Ltd

4.0 - 8.0 years

0 Lacs

bathinda, punjab

On-site

As an Insurance Business Development Manager at Aditya Birla Sunlife Insurance, your primary objective is to drive insurance business within your assigned relationship or channel partner in a specific area or zone. Your role involves persuading these relationships to encourage their customers to invest in Birla Sunlife Insurance products. It is essential to provide comprehensive pre and post-sales support and services to both the relationship partners and clients, working closely with a dedicated team. Your focus should not only be on achieving set targets but also on ensuring consistent business growth quarter by quarter. You will be a part of the Aditya Birla Sunlife Insurance team and will be aligned with specific bank branches based on the designated geographical area. Your main responsibility will be to generate insurance business through various channels such as bank branches, walk-in customers, and leads provided by the branch staff. This includes catering to both new and existing customers of the assigned branch within the defined geography. Your efforts should contribute to enhancing branch profitability by promoting ABSLI insurance products through different acquisition channels within the catchment area. Meeting monthly sales targets for metrics like New Business Premium, First Year Premium, persistency, and addressing customer complaints promptly are crucial aspects of your role. Resolving customer complaints within specified turnaround times and ensuring high-quality customer service are key expectations. Building strong professional relationships with the Branch Manager and employees is essential for successful collaboration. In an open architecture scenario, establishing robust relationships with Banca partners is critical. Your key expectations include addressing bank customers" requirements with top-notch services and product offerings, staying updated on insurance and bank products knowledge, and managing relationships at all levels effectively to achieve desired outcomes. Additionally, you are expected to communicate any product changes, process modifications, or regulatory updates promptly to Banca Partners through various training modules. Your support in sales activities, service delivery, and complaint resolution is vital for the overall success of the business. The ideal candidate for this role should possess a minimum of 4-8 years of relevant experience and hold a graduate qualification.,

Posted 2 days ago

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Manager-Grievance Management (Insurance ) SmartZen Consulting

5.0 - 12.0 years

0 Lacs

maharashtra

On-site

Position Manager/ Chief Manager Grievance Management Location Goregaon Mumbai Reporting to Head Customer Service and Central Operation Specific Responsibilities Manage and reduce overall complaint ratio Analyse process gaps and fix it through process reengineering to reduce misseling and non-misseling complaints Drive digital solution and adoption Drive customer satisfaction score at all touch points Do benchmarking across the industry and bring best practices Own and publish regulatory and board reporting Work with cross functional team Manage process audit Manage team and reduce attrition Key Performance Indicators Complaint Ration CSAT Fatal Error Process automation Attrition % Key Inter-relationships Internal Operations Team IT Team Distribution team Call Centre Team Training Team HO support Team Branch ops team External Customer Vendor Qualification Graduate/MBA Six Sigma Yellow or Green Belt (preferred) Technical Competencies Knowledge of Insurance Business & Operation process Analytical bent of mind to arrive at meaningful insights Excel and Power-point proficiency Behavioural Competencies Execution Skills Process Driven Stakeholder management High degree of comfort with continuous change Experience 10-12 years of Experience in Insurance industry Job Types: Full-time, Permanent Schedule: Day shift Monday to Friday Performance bonus Application Question(s): How many years of insurance industry experience do you have Education: Bachelor's (Preferred) Experience: Insurance: 5 years (Required) Grievance management: 5 years (Required) Location: Mumbai, Maharashtra (Preferred) Work Location: In person Speak with the employer +91 8433056671,

Posted 2 weeks ago

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