Instructional Designer

In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.

About RUCKUS Networks

Today’s commercial and industrial environments demand more from their networks and “good enough” connectivity is never really good enough. That’s why RUCKUS Networks designs and builds truly purpose-driven network infrastructure that meets the strictest requirements of all kinds of enterprise environments.

Together with our dedicated go-to-market partners, we enable customers to deliver exceptional network experiences to the students, residents, employees and others who count on fast, reliable connectivity, making RUCKUS Networks one of the most trusted brands in the business—a loyal companion ready to help get the job done, whatever it takes

The Role
As part of our Enablement and Sales Acceleration team within the global Sales GTM function, this role supports the design and delivery of scalable learning experiences that drive seller effectiveness and readiness. Reporting to the Director of Sales Acceleration, you will play a critical role in transforming our global learning ecosystem into a streamlined, intuitive, and engaging environment for 400+ sellers worldwide.

This role is ideal for a seasoned instructional designer who excels at creating structured, learner-centric training experiences grounded in adult learning theory, instructional design best practices, and digital learning technologies. You’ll collaborate with regional enablement teams and cross-functional partners to build impactful learning journeys that are easy to navigate, visually compelling, and measurably effective.

Purpose

To lead the instructional design and experience strategy for our digital learning platforms - creating clear, accessible, and engaging training programs that support global sales productivity and performance.

Key Responsibilities

Instructional Design & Learning Strategy

• Design end-to-end learning programs including onboarding, certifications, role-specific paths, and just-in-time training modules.
• Apply established instructional design frameworks (ADDIE, SAM, etc.) and adult learning principles to all content.
• Ensure all training follows a logical flow, is accessible to users of all levels, and aligns to business goals and seller roles.

Learning Experience Design & LMS Management

• Structure and organize the LMS (Absorb) to make learning journeys intuitive, visually engaging, and easy to navigate.
• Develop content in Articulate and other tools, ensuring consistency with style guides and user experience standards.
• Administer the LMS: manage tagging, learner paths, course publishing, access control, and reporting.

Enablement Analytics & Continuous Improvement

• Create dashboards and reports that track learner engagement, completion rates, and performance metrics.
• Use data to continuously improve course design, recommend updates, and identify content gaps.
• Partner with Sales Ops to connect learning engagement with performance outcomes for actionable insights.

Innovation & Emerging Technology

• Explore and experiment with emerging platforms and technologies (AI, IVR, simulations) to enhance content interactivity and learner engagement.
• Pilot microlearning and "meet-the-moment" content delivery formats to increase accessibility and adoption.

Content Governance & Support

• Provide ongoing administrative and technical support to LMS users, including access management through Active Directory.
• Maintain detailed documentation of learning assets, processes, standards, and systems.

Ideal Candidate Profile

You’re an experienced instructional designer who blends strong pedagogical knowledge with a user-centered mindset. You love creating structured, clear, and visually engaging learning experiences, and you have a strong understanding of how platform design impacts learner engagement. You are comfortable working in a data-rich environment and passionate about tying learning to performance.

Skills & Experience

• 3+ years in instructional design or learning experience design
• Strong background in curriculum development and adult learning theory
• Expertise with LMS platforms, especially Absorb, and tools like Articulate
• Experience organizing and optimizing digital learning environments for ease of use
• Strong UX sensibility in structuring content, learning paths, and user navigation
• Data-driven mindset with experience analyzing learner behavior and course performance
• Familiarity with integrating AI or interactive technologies into learning a plus
• Excellent written communication and documentation skills

Why Join Us?

This is a high-impact opportunity to elevate our global enablement strategy. You’ll help redefine how we train, support, and accelerate the success of our sellers through better learning design, smarter technology, and clear measurement of outcomes.

What happens after you apply:

Learn how to prepare yourself for the next steps in our hiring process by visiting https://jobs.commscope.com/content/How-We-Hire/?locale=en_US

Why CommScope?

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.

RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding environments of the industries we serve. Together with our network of trusted go-to-market partners, we empower our customers to deliver exceptional experiences to the guests, students, residents, citizens and employees who count on them. www.ruckusnetworks.com

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected]