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10.0 - 14.0 years
0 Lacs
hyderabad, telangana
On-site
Job Title: Site Reliability Engineering (SRE) Lead Location: Hyderabad / Bengaluru Job Type: Full-time Experience Level: 10+ years Job Overview: We are seeking a seasoned Site Reliability Engineering (SRE) Lead with a strong background in cloud operations, production systems, and automation. This is a senior-level hands-on role that combines leadership with deep technical expertise in AWS, DevOps, and infrastructure reliability. You will lead a team focused on ensuring availability, scalability, and operational excellence for our cloud-native product environments. Key Responsibilities: Leadership & Operations Management - Lead and mentor a team of SREs and Cloud Operations Engineers. - Define and enforce reliability standards, SLOs/SLIs, and incident response practices. - Drive reliability, observability, and automation improvements across cloud-based platforms. - Act as the bridge between product engineering, DevOps, and support teams for operational readiness. Cloud & Infrastructure Reliability - Manage production-grade environments hosted on AWS with a focus on high availability and performance. - Lead incident management processes, perform root cause analysis, and implement corrective actions. - Own and evolve monitoring, alerting, and observability using tools like CloudWatch, Prometheus, Grafana, ELK. - Ensure compliance with security and regulatory standards (e.g., HIPAA, SOC2, GDPR). DevOps & Automation - Design and improve CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps. - Implement Infrastructure as Code (IaC) using CloudFormation. - Experience with Packer and Ansible - Automate manual operational tasks and production workflows. - Support containerized workloads using Docker, ECS, or Kubernetes (EKS). Stakeholder Communication - Present technical issues, incident reports, and performance metrics to business and technical stakeholders. - Collaborate with Engineering, Product, and Security teams to embed reliability across the software lifecycle. - Provide guidance on cloud cost optimization, performance tuning, and capacity planning. Required Qualifications: - 10+ years of overall IT experience, including: - At least 5 years in AWS cloud operations or SRE. - Minimum 3 years in production-grade environments and incident response. - Strong leadership experience managing high-performing technical teams. - Deep understanding of SRE principles, DevOps practices, and cloud-native architecture. - Proven experience in: - AWS core services (VPC, EC2, RDS, ECS, EKS, IAM, S3) - Container orchestration and microservices - Infrastructure as Code (Terraform / CloudFormation) - Monitoring & observability tools (ELK, Prometheus, CloudWatch) Preferred Qualifications: - AWS Certified Solutions Architect or DevOps Engineer. - Experience working on SaaS or multi-tenant platforms. - Familiarity with multi-cloud and hybrid cloud strategies.,
Posted 4 days ago
4.0 - 8.0 years
0 Lacs
noida, uttar pradesh
On-site
At TELUS Digital, you will play a crucial role in enabling customer experience innovation by fostering spirited teamwork, embracing agile thinking, and embodying a caring culture that prioritizes customers. As the global arm of TELUS Corporation, a leading telecommunications service provider in Canada, we specialize in delivering contact center and business process outsourcing solutions to major corporations across various sectors such as consumer electronics, finance, telecommunications, and utilities. With our extensive global call center capabilities, we offer secure infrastructure, competitive pricing, skilled resources, and exceptional customer service, all supported by TELUS, our multi-billion dollar parent company. In this role, you will leverage your expertise in Data Engineering, backed by a minimum of 4 years of industry experience, to drive the success of our projects. Proficiency in Google Cloud Platform (GCP) services including Dataflow, BigQuery, Cloud Storage, and Pub/Sub is essential for effectively managing data pipelines and ETL processes. Your strong command over the Python programming language will be instrumental in performing data processing tasks efficiently. You will be responsible for optimizing data pipeline architectures, enhancing performance, and ensuring reliability through your software engineering skills. Your ability to troubleshoot and resolve complex pipeline issues, automate repetitive tasks, and monitor data pipelines for efficiency and reliability will be critical in maintaining operational excellence. Additionally, your familiarity with SQL, relational databases, and version control systems like Git will be beneficial in streamlining data management processes. As part of the team, you will collaborate closely with stakeholders to analyze, test, and enhance the reliability of GCP data pipelines, Informatica ETL workflows, MDM, and Control-M jobs. Your commitment to continuous improvement, SLA adherence, and post-incident reviews will drive the evolution of our data pipeline systems. Excellent communication, problem-solving, and analytical skills are essential for effectively documenting processes, providing insights, and ensuring seamless operations. This role offers a dynamic environment where you will have the opportunity to work in a 24x7 shift, contributing to the success of our global operations and making a meaningful impact on customer experience.,
Posted 1 week ago
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