3 Infrastructure Configuration Jobs

As a Cloud Managed Services Engineer (L3) at NTT DATA, you will be responsible for providing a managed service to clients by proactively identifying and resolving cloud-based incidents and problems. Your primary objective will be to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced tasks and providing resolutions to a diverse range of complex problems. Your role will involve considerable judgment, independent analysis within defined policies and practices, and applying analytical thinking and deep technical expertise in achieving client outcomes. Additionally, you will play a key role in coaching and mentoring junior team members across functions and may contribute to/support project work as needed. Key Responsibilities: - Ensure that the assigned infrastructure at the client site is configured, installed, tested, and operational. - Perform necessary checks, apply monitoring tools, and respond to alerts. - Identify problems and errors before or when they occur, and log all incidents in a timely manner with the required level of detail. - Assist in analyzing, assigning, and escalating support calls. - Investigate third line support calls assigned, identify the root cause of incidents and problems, and report and escalate issues to 3rd party vendors if necessary. - Provide onsite technical support and field engineering services to clients. - Conduct a monthly random review of incidents and service requests, analyze and recommend improvements in quality. - Provide continuous feedback to clients and affected parties, update all systems and/or portals as prescribed by the company. - Proactively identify opportunities for work optimization, including automation of work. - Manage and implement projects within the technology domain, delivering effectively and promptly per client agreed-upon requirements and timelines. - Work on implementing and delivering Disaster Recovery functions and tests. - Perform any other related tasks as required. Knowledge and Attributes: - Ability to communicate and work across different cultures and social groups. - Ability to plan activities and projects well in advance, taking into account possible changing circumstances. - Maintain a positive outlook at work and work well in a pressurized environment. - Ability to work hard and put in longer hours when necessary. - Apply active listening techniques and adapt to changing circumstances. - Place clients at the forefront of all interactions, understand their requirements, and create a positive client experience throughout the total client journey. Academic Qualifications and Certifications: - Bachelor's degree or equivalent qualification in Information Technology/Computing. - Relevant certifications such as VMware Certified Professional, VMware Certified Specialist, Microsoft Certified, AWS Certified, Veeam Certified Engineer, Rubrik Certified Systems Administrator, Zerto, Google Cloud Platform, Oracle Cloud Infrastructure, etc. - Certifications relevant to the services provided carry additional weightage on a candidate's qualification for the role. Required Experience: - Seasoned work experience in Engineering function within a medium to large ICT organization. - Seasoned experience of Managed Services. - Excellent working knowledge of ITIL processes. - Seasoned experience working with vendors and/or 3rd parties. - Seasoned experience managing platforms including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration. Workplace type: On-site Working NTT DATA is an Equal Opportunity Employer where your career growth and development are encouraged within our global team. Join us in pushing the boundaries of what is possible and making a difference for our clients and society.,

Clover Infotech is seeking a motivated IIS Administrator with a minimum of 2 years of experience to join our team in Mumbai. As an IIS Administrator, you will be responsible for configuring the infrastructure and installing applications on the Windows IIS hosted platform. You will collaborate with application teams to analyze deployment requirements, including both hardware and software needs. In this role, you will review application installation documentation, execute the installation process, and automate installation procedures. It will be your responsibility to ensure that all installations are carried out in compliance with established standards and best practices.,

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, renowned for technical excellence, leading innovations, and making a difference for clients and society. The workplace embraces diversity and inclusion, providing an environment where you can grow, belong, and thrive. Your career at NTT DATA involves believing in yourself, seizing new opportunities and challenges, expanding skills and expertise in the current role, and preparing for future advancements. Encouraged to take every opportunity to further your career within the global team. Providing technical support to field engineers, technicians, and product support personnel diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, software, or networked and/or wireless systems. Responding in situations where first-line product support has failed, reporting problems to design engineering/software engineering, and supporting customers with highly technical products. The MS Engineer is responsible for proactively identifying and resolving technical incidents and problems for clients. Maintaining a high level of service through preemptive activities, reviews, operational improvements, and quality assurance to ensure zero missed SLA conditions. Managing tickets of varying complexity, ensuring client infrastructure is operational, performing checks, applying monitoring tools, and responding to alerts. Key Roles and Responsibilities: - Configure, install, test, and operationalize assigned infrastructure at the client site - Identify and log incidents and errors in a timely manner with necessary detail - Analyze, escalate support calls, investigate and resolve incidents and problems - Report and escalate issues to 3rd party vendors when needed - Provide onsite technical support and field engineering services to clients - Conduct incident/service request reviews, recommend quality improvements - Identify work optimization opportunities and automation possibilities Knowledge, Skills, and Attributes: - Communicate and collaborate across different cultures and social groups - Plan activities well in advance, considering changing circumstances - Maintain a positive outlook and work well under pressure - Adapt to changing circumstances and prioritize client interactions - Actively listen, adapt, and create a positive client experience - Hold an advanced diploma, degree, or relevant qualification in IT/Computing Required Experience: - Work experience in Engineering within a medium to large ICT organization - Experience in Managed Services, ITIL processes, and working with vendors/3rd parties NTT DATA is an Equal Opportunity Employer.,