Customer Support Associate (KYC Analyst) Tide

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

About Tide At Tide, the focus is on building a business management platform that is tailored to save time and money for small businesses. The company offers business accounts and banking services, along with a wide range of administrative solutions such as invoicing and accounting. Since its launch in 2017, Tide has garnered a user base of over 1 million small businesses worldwide, catering to SMEs in the UK, India, and Germany. With headquarters in central London and additional offices in Sofia, Hyderabad, Delhi, Berlin, and Belgrade, Tide boasts a team of over 2,000 employees. The company is in a phase of rapid growth, constantly expanding its product offerings and geographical reach, and is always on the lookout for enthusiastic individuals to join in the mission of empowering small businesses to save time and money. About The Role In the position of a cKYX Member Interactions Analyst at Tide, your primary responsibility will be to ensure the safety and compliance of businesses throughout the UK. Your role will be pivotal in supporting Tide's growth by offering round-the-clock assistance with security reviews. You will engage with individuals in a compassionate and proactive manner, demonstrating a strong commitment to resolving member issues. The ultimate goal is to assist businesses in saving time and money, thereby enabling them to reinvest in their enterprises. As a part of the cKYX Member Interactions team, you will play a crucial role in maintaining the operational functionality of member accounts, offering guidance and support to navigate through various processes. Some Of The Things You'll Be Doing - Engaging with customers via outbound calls to gather necessary information for account reviews - Ensuring an exceptional customer experience through calls, chats, and emails by leveraging your process expertise and interpersonal skills - Addressing customer queries or complaints and routing them to the relevant departments - Conducting basic diligence on customer-provided information and facilitating account reviews and fund transfers - Remaining informed about topics supported by the Member support team to effectively address customer inquiries - Guiding customers through the account review process and maintaining communication throughout - Collaborating with different departments to prevent disruptions to customer accounts and ensure a seamless review process - Mentoring new team members and assisting with common back-office tasks What We Are Looking For - Proficiency in customer communication, especially over the phone, and adept at handling challenging situations - Minimum 1.5 years of experience in international customer support via inbound or outbound phone channels - Excellent verbal and written English communication skills (minimum C1 level) - Familiarity with industry tools like Kustomer, GSuite, and Jira - Proactive in identifying recurring issues and proposing solutions for process enhancement - Strong organizational abilities - Preferably experience in a fintech, startup, or fast-growing tech environment - Exposure to KYC or diligence processes is advantageous What You'll Get In Return - Competitive salary - Health insurance for self and family - Term and life insurance coverage - OPD benefits - Mental well-being support through Plumm - Learning and development budget - Privilege, casual, and sick leave entitlements - 3 paid days off for volunteering or L&D activities TIDE IS A PLACE FOR EVERYONE Tide values inclusivity and transparency, fostering a collaborative environment where every individual's voice is valued and heard. Note: Your personal data will be handled by Tide for recruitment purposes in compliance with Tide's Recruitment Privacy Notice.,

Posted 1 week ago

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System Analyst, Lead Qualcomm

8.0 - 12.0 years

0 Lacs

hyderabad, telangana

On-site

You will be working at Qualcomm India Private Limited in the Information Technology Group, specifically in the Systems Analysis team. In this role, you will need to operate during US hours, supporting Qualcomm IT with your expertise in the ALM Space (Application Lifecycle Management). Your responsibilities will include customer requirements gathering, supporting releases, handling customer requests, initial triage and troubleshooting of application issues, conducting training sessions and documentation, and following agile Scrum Methodology. You will be troubleshooting specific applications and tools, requiring excellent oral and written communication skills. Experience in configuring and administering bug tracking and project management tools such as JIRA, Fisheye/Crucible, and Confluence is essential, along with system analysis experience. You should have 8 to 12 years of relevant experience, with the ability to multitask, balance priorities, and follow up promptly. Collaboration with customers and internal stakeholders to achieve common objectives is vital. Identifying and driving continuous improvement on technology solutions, as well as escalating critical issues and driving efficiency improvement initiatives, will be part of your role. You must possess the skills to influence internal stakeholders to adopt best practices, work independently and in a team environment, and make sound decisions. Qualcomm is an equal opportunity employer and is committed to providing reasonable accommodations for individuals with disabilities during the application/hiring process. If you have a disability and require assistance, you can contact Qualcomm via email or phone to request accommodations. Qualcomm expects all employees to adhere to applicable policies and procedures, including security requirements for protecting confidential information. Qualifications for this position include 4+ years of IT-relevant work experience with a Bachelor's degree or 6+ years of IT-relevant work experience without a Bachelor's degree. If you are passionate about working in a structured and performance-based environment, possess high ethical standards, and have good knowledge of industry tools, this role at Qualcomm may be the right fit for you.,

Posted 2 weeks ago

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Travel Consultant Vipsa Talent Solutions

2.0 - 5.0 years

2 - 4 Lacs

Bengaluru, Mumbai (All Areas)

Work from Office

Manage travel bookings, including flights ensuring compliance with client preferences and policies Issue, reissue, and cancel tickets Maintain accurate records Experience in travel and ticketing, preferably with corporate clients

Posted 3 weeks ago

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