Global Incident Analyst Johnson Controls

3.0 - 5.0 years

8 - 12 Lacs

Hyderabad

Work from Office

What you will do The Global Incident Analyst will utilize internal processes and external tools to identify real or potential risks related to the safety and security of the client personnel and assets. The Analyst accurately synthesizes emerging and developing information, communicates actionable intelligence, contributes to travel risk and threat assessment products, and intakes emergency phone calls and provides support during crisis situations. How you will do it Continuously monitor worldwide events in real-time through internal and external tools and platforms to identify developing real or potential safety and security incidents. Evaluate and assess identified incidents for real or potential impact to company personnel and assets. Synthesize data and compose accurate and timely communications, according to established procedures and templates, to notify relevant stakeholders (leadership, Regional Security Managers, employees, travelers, etc.). Support RSA/RSM s as instructed, including in crisis situations. Analyze daily developments to identify trends and patterns and make recommendations to risk decision makers. Contribute to tactical and/or strategic threat assessments for locations or events. Assist company personnel in identifying and meeting requirements, and obtaining proper permissions, for proposed travel to high-risk locations. Serve as the main point of contact for the intake and escalation of safety and security incidents as reported by company personnel and assets. All other duties, as assigned. What we look for Post Graduate degree preferably in international affairs or political science, or three to five years corporate security intelligence experience, or equivalent work experience. Security, safety, or emergency operations center experience. Intelligence Analyst experience within a corporate setting. Traveler tracking software experience. Familiar with open source intelligence and monitoring tools. Knowledge of active interest in global geopolitical and security developments. Strong client orientation and results driven. Able to effectively comprehend large amounts of emerging and evolving data. Able to make informed and sound decisions based on critical thinking skills and strong attention to detail. Serve as a positive and effective team member. Able to effectively manage multiple projects simultaneously in a demanding and fast paced environment with varying deadlines and time constraints. Effective verbal and written skills for a global audience. Computer skills; Microsoft Office.

Posted 1 week ago

Apply

Incident Analyst - MIM Sutherland Global Services Inc

1.0 - 2.0 years

2 - 5 Lacs

Chennai

Work from Office

Manage the lifecycle of all Major Incidents and function as the single point of contact (SPOC) during end-to-end management of all IT priority1 incidents between the resolver groups and the internal/external stakeholders. Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources - including resolving conflict to move forward to resolution Being accountable for resolving the outage via workaround or permanent fix Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews Supporting and nurturing process improvements and knowledge base improvements Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports Person Specification Excellent listening skills. A willingness to problem solve. Strong verbal written communication skills. Resilience - being able to handle complaints from customers. The ability to work as part of a team. Be self-driven pro-active. Essential Good organization skills including the ability to prioritize workload within agreed parameters Ability to communicate effectively in writing and verbally, adapting style to suit the audience Ability to understand and demonstrate commitment to Sutherland s Major Incident Policy and to ensure all activities are consistent with it Basic Technical knowledge on Networking, Infrastructure, Zscaler. Desirable Experience in leading projects and motivation of others. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management teleconferences in a structured manner. High degree of initiative, responsibility, reliability and proactive action. Should have a minimum of 1 to 2 years experience with IT Incident management role. Excellent coordination skills: managing complex IT technical investigations. Excellent ability to organize, present, moderate management te

Posted 1 month ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.