Inbound sales Professional

Job Description

Job Title: Inbound Sales Representative Location: Onsite at Chennai, Tamil Nadu, India Roles and Responsibilities: Respond to inbound inquiries and leads generated through marketing efforts, ensuring a high level of engagement with potential customers through telesales and telemarketing techniques. Identify customer needs and suggest appropriate products/services to meet their requirements, leveraging marketing sales skills to persuade customers and close sales. Maintain a comprehensive knowledge of the companys products and services to effectively communicate features, benefits, and pricing to prospective clients. Utilize customer relationship management (CRM) software to record customer interactions, track sales progress, and ensure accurate data entry for reporting and follow-up purposes. Collaborate with the marketing team to provide feedback on lead quality and campaign effectiveness, recommending strategies to optimize future inbound sales initiatives. Achieve or exceed sales targets and key performance indicators (KPIs), contributing to the overall growth and profitability of the company. Participate in ongoing training and development sessions to enhance product knowledge and sales techniques, staying updated on industry trends and competitor offerings. Required Qualifications: Proven experience in telesales, telemarketing, or inbound sales within a fast-paced environment, preferably in a similar industry. Exceptional communication and interpersonal skills with the ability to build rapport and establish trust with customers over the phone. Strong problem-solving skills and the ability to think on your feet, adapting to various customer personas and scenarios. Proficiency in using CRM software and other sales-related tools to track customer interactions and manage the sales process efficiently. High degree of self-motivation and a results-driven approach, with a demonstrated ability to meet or exceed sales targets. Ability to work independently as well as collaboratively within a team, fostering a positive and productive work environment. Sound understanding of sales techniques and a customer-centric approach to drive sales growth and enhance customer satisfaction. Key Responsibilities: Handle a high volume of inbound sales calls and inquiries, converting them into successful sales opportunities. Thoroughly understand customer needs and provide expert advice on product selection and usage to enhance customer experience. Manage and maintain accurate records of all sales activities and customer interactions in the CRM system. Actively participate in team meetings and brainstorming sessions to share insights and strategies for improving inbound sales processes. Keep abreast of new product launches and marketing campaigns to effectively communicate updated offerings to potential customers. Continuously monitor market trends and competitor activities to identify potential areas for product and sales strategy improvements. Provide timely feedback to the management team regarding customer complaints, suggestions, and any issues that may arise during the sales process. ,