Assistant Manager Operations (Operations For Inbound) 1point1

1.0 - 5.0 years

1 - 5 Lacs

Mumbai, Maharashtra, India

On-site

Customers centricity - Internal policies awareness and issue management - Basic MS Excel, Word and Outlook - Good Written communication - Client communication capability Attrition control by ensuring people are taken care and well guided and their controllable issues are closed with transparent approach. Giving focus to new people by helping them to adjust in work environment and to supervisors for closure of the same like. Client KPI measurement, review with internal team and track in his review with team Ensuring ABCD ranking of his Team (CSA/TL) - Taking initiatives for process improvement Reduce client escalations my tacking open points in customer VOC/VOB, review, MOMS etc. - Study market for process comparison and share analysis with External and Internal customer team Eligibility Criteria .Qualification HSC. . Experience Min 1- 3 Years as an Am or Sr. TL for more than a year Experience preferred from Inbound process Process and product awareness Industry and domain knowledge

Posted 1 day ago

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Trainer (Customer Service) 1point1

1.0 - 4.0 years

1 - 4 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities Handle complex inbound processes efficiently and effectively Demonstrate excellent written and verbal communication skills in English Manage and resolve challenging customer situations with professionalism Train and guide new hire (NH) batches for seamless process integration Implement methodologies to reduce learning curves and enhance NH delivery Airline process experience will be considered an added advantage

Posted 2 days ago

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Assistant Manager (Operations For Inbound & Outbound) 1point1

5.0 - 12.0 years

5 - 12 Lacs

Mumbai, Maharashtra, India

On-site

Key Responsibilities Maintain strong customer centricity through effective issue management and adherence to internal policies Ensure awareness of internal policies among team members and guide issue resolution transparently Provide focused support to new team members for smoother adjustment to the work environment Coordinate with supervisors to ensure closure of employee concerns Measure and review client KPIs with internal teams and include them in team performance discussions Maintain ABCD performance ranking for CSAs and TLs Take proactive initiatives for process improvement Reduce client escalations by tracking open points in VOC/VOB, reviews, and MoMs Conduct market benchmarking to compare processes and share insights with both internal and external stakeholders Demonstrate strong written and client communication skills

Posted 2 days ago

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