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2.0 - 7.0 years
13 - 17 Lacs
Hyderabad
Work from Office
Job Area: Operations Group, Operations Group > Project Analyst General Summary: Job OverviewQualcomm Customer Engineering team is seeking a highly organized, self-motivated problem solver with exceptional communication skills and expertise as a Salesforce Service Cloud Specialist. The ideal candidate will have Salesforce administrative experience with a strong knowledge of standard (out-of-the-box) Salesforce administrative functions and features, including but not limited to reports/dashboards, case assignments, validations, and profiles/permissions sets. This individual will work closely with Operations, Administrators, Customer Engineering, and IT Development teams to support, organize, prioritize, manage and deliver a large variety of support requests and issues by leveraging established processes, solutions, or features and escalating/driving improvements when necessary. This role requires the ability to extract business needs , identify and promote existing solutions/workarounds , connect stakeholders , discover answers or data, assess impact, collect requirements , write and define user stories, perform user acceptance testing, write/update user trainings, and promote user adoption of new solutions . Salesforce Admin, Business Analys, and/or Advanced Admin certification is preferred. Responsibilities include: Utilize broad knowledge of Salesforce Service Cloud to support internal and external customers as well as the company's programs though standard and available custom features . Collaborate with Data and Business Analysts, System Administrators, Development teams, and Customer Engineers to collect, interpret, analyze, and document use, functional, and technical requirements for new projects and enhancements. Must triage and share solutions/workarounds/status updates for known system issues , compile and prioritize new issues, and test/QA delivered solutions. Ensures effective processing of internal stakeholder support tickets submitted through JIRA by internal users for support on case team management, customer role/profile changes, attachment visibility, tools licensing, general tech support and use of the system(s), system downtime and case assignment corrections/redirections. Backup of administrative business operations around case support entitlement for contractually licensed customers, case assignment rule and queue, reports and dashboards, and other administratively controlled operational functions. Enabling users and supporting business needs through profile changes, reports type creation , validation analysis, sharing rules evaluation, and record/values configurations . Experience with Data Load, Import Wizard, and/or Workbench for database management tasks, including defining, preparing, and executing data corrections and alignment tasks . Create and execute user guides and process documentation for end users. Work with internal stakeholders (CE team, Finance, Engineering, Sales, etc.) to gather requirements, support, and develop functional work statements as needed . Excellent organizational, prioritization, and time management skills. Demonstrate a strong work ethic and ready to execute best practices for supporting the business. Customer support experience maintaining, triaging, and troubleshooting existing programmatic integrations with internal and external systems. Required if we take up Case API, otherwise not necessary Strong communication abilities and soft skills like organization are essential- Must be capable of addressing a diverse range of audiences. Minimum Qualifications: 2+ years relevant work experience on Salesforce Lightning administration Bachelor in one of the following or equivalent experience Business Administration, Business Operations, Data Analysis, Communication or Information Systems, or related field Expert level knowledge in MS Excel (current versions) and MS PowerPoint Preferred Qualifications: Master's in Business Administration, Business Operations, Computer Science, Information Systems, or related field Salesforce Certified Administrator, Advanced Administrator, or Business Analyst Experience using, interacting and supporting established API or programmatic integrations Minimum Qualifications: Associate's degree in Business Administration, Management, Computer Science, Engineering, Computer Science, or related field. OR High School Diploma or equivalent and 2+ years of relevant work experience.
Posted 2 weeks ago
1.0 - 6.0 years
4 - 7 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
CirrusLabs Private Limited is looking for SAP BO Developer to join our dynamic team and embark on a rewarding career journey Requirements Gathering: Collaborating with business users and stakeholders to understand their reporting and analytics requirements You gather and document functional and technical requirements, ensuring a clear understanding of the desired outcomes Design and Development: Designing and developing SAP BO solutions based on the requirements This includes creating universes (semantic layer) that define the business logic and data relationships, building queries, and designing reports and dashboards using SAP BO tools such as Web Intelligence, Crystal Reports, and Dashboard Design Data Integration: Integrating data from various sources into the SAP BO environment This may involve extracting data from databases, data warehouses, or other systems, transforming and cleansing the data, and loading it into SAP BO for reporting and analysis Report and Dashboard Development: Creating and customizing reports and dashboards using SAP BO tools You design visually appealing and interactive reports that present data in a meaningful way, enabling users to analyze and gain insights from the data Data Analysis and Visualization: Using SAP BO tools to perform data analysis and visualization tasks This includes creating charts, graphs, and other visualizations to represent data trends, patterns, and key performance indicators (KPIs) You apply data analysis techniques to identify business insights and trends You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You ar
Posted 2 weeks ago
7 - 12 years
15 - 30 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Warm Greetings from SP Staffing Services Pvt Ltd!!!! Experience:4-13yrs Work Location :Pan India Job Description: Develop and maintain Salesforce applications using Lightning Web Components (LWC). Collaborate with stakeholders to gather business requirements and translate them into scalable solutions. Integrate Salesforce with other systems and ensure seamless data flow. Perform code reviews and ensure coding best practices are followed. Provide technical support and mentor junior developers. Participate in Agile development processes, including sprint planning and retrospectives. Stay updated with Salesforce trends and technologies to implement the best solutions. 3+ years of experience as a Salesforce Developer with a focus on Lightning Web Components (LWC). Strong understanding of Salesforce architecture and data model. Experience with Apex, Visualforce, and Salesforce integration techniques. Salesforce Platform Developer I or II certification is added advantage Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Understand customization's done in Classic and evaluate all these customizations are needed in Lightning. Able to migrate custom components to Lightning Web Component. Knowledge on Angular framework, Java. Code analysis tools to analyze custom codes and their efficiency Design solution on the principles of configuration and use of OOB features to ensure scalability of the org. Use Lightning Flows to Automate some of processing needs. Interested candidates, Kindly share your updated resume to ramya.r@spstaffing.in or contact number 8667784354 (Whatsapp:9597467601) to proceed further.
Posted 1 month ago
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