Implementation Conversion Analyst Senior Specialist

As a Solution Architect specializing in AI and automation, you will be responsible for designing comprehensive solutions for contact center and back-office operations. Your role will involve leading architectural discussions, developing architectures for Generative AI use cases, and collaborating with various stakeholders to translate business requirements into technical solutions. You will guide the implementation team on best practices, perform architecture reviews, and stay updated on emerging AI, automation, and cloud technologies relevant to the industry. To excel in this role, you should possess a minimum of 7 years of experience in solution architecture with a focus on cloud-native applications. Demonstrated expertise in designing and implementing AI-driven solutions, hands-on experience with major public cloud providers, and proficiency in programming languages such as C++, C#, Java, or Python are essential. Additionally, experience in delivering Generative AI solutions and knowledge of microservices, APIs, data platforms, and security are valuable assets. Preferred qualifications include certifications in cloud architecture, direct experience with contact center platforms and RPA tools, as well as a background in regulated industries. Strong communication skills, stakeholder engagement abilities, and experience with Agile and DevOps delivery models are also desired. In return, you will have the opportunity to work on cutting-edge AI and automation projects, be part of a dynamic and innovative team environment, and receive competitive compensation and benefits. Join FIS BPS to lead the transformation of business process services with next-generation AI and automation solutions. As an Expert professional in this role, you will be recognized as a Subject Matter Expert (SME) responsible for developing large and complex business process solutions. You will act as an internal consultant for issue resolution, train and mentor staff, and work independently on significant projects. Superior presentation, communication, and negotiation skills are required, along with strategic planning capabilities. FIS is committed to protecting the privacy and security of all personal information processed to provide services. Recruitment at FIS primarily operates on a direct sourcing model, and resumes from recruitment agencies not on the preferred supplier list are not accepted.,