Immediate Hiring: Process Executive (for a Study Abroad company)

Job Description

Lemma One Global is a 23 Years Old Overseas Education Consultancy . We guide students to pursue their education in top destinations like USA, Canada, UK, Ireland, Australia, New Zealand, France and Germany. The company is run by a woman entrepreneur , and majority of staff in the company are women. We Are Hiring! Position: Process Executive (non-voice) Key Roles and Responsibilities Application Coordination Handle the entire application process, ensuring all required documents are accurately compiled and submitted to partner institutions. Monitor application progress and proactively address any issues to ensure deadlines are met. Visa Guidance and Documentation Assist students with visa applications by providing step-by-step guidance, ensuring compliance with the latest immigration requirements. Review and verify visa documents for accuracy and completeness before submission. Personalised Student Support Serve as the primary point of contact for students, addressing their queries and providing timely solutions to challenges during the application and visa processes. Stakeholder Coordination Collaborate with partners to facilitate smooth communication and updates on application statuses. Build strong relationships with students, parents, and institutional partners. Regulatory Compliance and Updates Stay updated with the latest trends in international education, visa regulations, and admission requirements. Ensure all processes are in strict compliance with institutional and government policies. Efficient Record Management Maintain detailed records of each students progress, application history, and visa status while ensuring confidentiality. Prepare reports for management on student conversions, visa approvals, and timelines. Customer Experience and Service Excellence Deliver exceptional customer service by managing expectations effectively and ensuring a seamless experience for students and parents. Continuously gather feedback to improve service quality and address pain points. Process Optimization Identify areas of improvement in internal workflows and propose innovative solutions to enhance efficiency. Contribute to the development and implementation of best practices for application and visa handling. Preferred candidate profile Educational Background A graduate in any field Experience Prior experience in the study abroad or education consultancy industry is preferred but not mandatory. Freshers with excellent communication skills and a proactive attitude are encouraged to apply. Skills and Competencies Strong communication and interpersonal skills to build rapport with students, parents, and stakeholders. Exceptional organizational and time-management abilities to handle multiple student cases efficiently. Attention to detail and accuracy in handling documents and application processes. Proficiency in MS Office tools (Word, Excel, PowerPoint) and familiarity with CRM tools is an advantage. Customer-Oriented Mindset A passion for delivering exceptional customer service and ensuring a seamless student experience. Ability to empathise with students and parents, addressing their concerns with patience and clarity. Knowledge Basic understanding of international education systems, visa processes, and admission requirements (training will be provided for candidates with limited knowledge). Willingness to stay updated on latest admission requirements, changing immigration and education policies. Personal Attributes Proactive, self-motivated, and solution-oriented mindset. Team player with a collaborative approach to problem-solving. High level of integrity and commitment to confidentiality. Language Proficiency Fluency in English is mandatory. Knowledge of Telugu and/or Hindi is a plus ---------------------------------------------------------------------------------------------------- Office Timings: Mon to Fri: 10 AM - 6:30 PM Sat: 10 AM - 2:30 PM Website : www.lemmaone.com Follow us : www.facebook.com/lemmaone