1.0 - 6.0 years

2 - 4 Lacs

Gurugram

Work from Office

Position: Credit Office Location: Gurgaon Experience: 1-4 years CTC: Up to 4.20 LPA + Lucrative Incentives Job Summary: The Officer Credit (OC) will be responsible for processing housing loan applications from the DOVR stage to RHDFC stage within defined timelines. This includes document verification, customer interviews, eligibility calculations, and coordination with customers and sales officers to resolve pending queries. Key Responsibilities: Regularly refresh and monitor the loan processing dashboard. Prioritize and process files in DOVR status by verifying documentation and calculating eligibility (IIR, FOIR, LCR). Conduct structured customer interviews, resolve objections, and confirm compliance (e.g., BSA code, processing fee). Complete and update interview sheets, note sheets, and assign next actions with timelines. Ensure timely file movement to RHDFC stage within 3 working days. Address file requirements (FR) from HDFC within 2 working days. Follow up on pending documents, escalate delays, and ensure document compliance and authenticity. Skills Required: Strong verbal and written communication (local language & English). Analytical thinking with attention to detail. Proficiency in financial appraisal, KYC checks, CIBIL interpretation, and fraud detection. Convincing and probing skills for effective customer communication. Incentives: Attractive performance-linked incentives available.

Posted 3 days ago

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