At Holiday Inn Express, we re all about travel that s simple AND smart
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They re all included with a great night s sleep. We re focused on getting our guests more than ready. So we re always ready. Are you?
Job overview :
As HR Manager, you ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life.
Duties and responsibilities :
People :
Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
Educate and train managers on HR disciplines to foster productivity and enhance performance
Welcome and conduct new team member orientation
Oversee maintenance of accurate and up-to-date personnel files and records for all employees
Ensure hotel or company hiring standards and applicable laws and regulations are followed
Build great relations with outside contacts
Financial :
Help create the Human Resources department budget and control expenses
Monitor staffing to manage costs
Guest Experience :
Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business :
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws, policies and procedures
Conduct annual HR compliance/standards self-audit
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done .
Qualifications and Requirements :
Bachelor s degree / higher education qualification / equivalent
2 years related experience in Human Resources, or an equivalent combination of education and experience
Some college courses in Human Resources, Employment Law or related field preferred.
Must speak fluent English
Other languages may be preferred .
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
-
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests -
True Confidence
: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay -
True Listening
: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs -
True Responsiveness
: is about providing guests with what they need, and doing so in a timely and caring manner
There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.
What we offer :
We ll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.
Join us and you ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individuals, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.
At Holiday Inn Express, we re all about travel that s simple AND smart
That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They re all included with a great night s sleep. We re focused on getting our guests more than ready. So we re always ready. Are you?
Job overview :
As HR Manager, you ll drive HR and initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance for hotel team members. You ll also promote a positive team culture whilst ensuring colleagues deliver a guest experience that is unique and brings the brand to life.
Duties and responsibilities :
People :
Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
Educate and train managers on HR disciplines to foster productivity and enhance performance
Welcome and conduct new team member orientation
Oversee maintenance of accurate and up-to-date personnel files and records for all employees
Ensure hotel or company hiring standards and applicable laws and regulations are followed
Build great relations with outside contacts
Financial :
Help create the Human Resources department budget and control expenses
Monitor staffing to manage costs
Guest Experience :
Develop creative ways to inspire and motivate team members to provide guests with a unique experience
Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business :
Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
Ensure compliance with relevant employment laws, policies and procedures
Conduct annual HR compliance/standards self-audit
Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
Other ad-hoc duties - unexpected moments when we have to pull together to get a task done .
Qualifications and Requirements :
Bachelor s degree / higher education qualification / equivalent
2 years related experience in Human Resources, or an equivalent combination of education and experience
Some college courses in Human Resources, Employment Law or related field preferred.
Must speak fluent English
Other languages may be preferred .
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It s what connects every colleague in all IHG hotels.
Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
-
True Attitude:
being caring, wanting to make a positive difference, and building genuine connections with guests -
True Confidence
: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay -
True Listening
: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs -
True Responsiveness
: is about providing guests with what they need, and doing so in a timely and caring manner
There s so much more to the job than we can capture here. It s simply about creating great experiences, doing the right thing and understanding people.
What we offer :
We ll reward all your hard work with a great work environment and benefits - including but not limited to F&B Discount, IHG Employee Rate, Hotel Uniform, Meal at Employee Restaurant, excellent development, and advancement opportunities across the globe.
Join us and you ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individuals, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Dont quite meet every single requirement, but still believe youd be a great fit for the job? Well never know unless you hit the Apply button. Start your journey with us today.
