Human Resource Operations Manager (HRO) | Pune

Role - Manager

Location - Pune

Shift - UK

Hybrid work mode - 3 days from Office and 2 days work from home

About the role

We are expanding the scope of our HR operational presence to support to a growing international employee population. Were hiring an HR Operations Lead to build and manage a HR operations team, taking ownership of day-to-day delivery while working closely with HR stakeholders to refine and operationalise existing HR processes.

This is a hands-on, delivery-focused role will be ideal for someone with strong HR operational knowledge, experience working in a shared services model and have demonstrated the ability to lead a small team. You will integrate two existing HR operational team members into a formal structure, refine current processes and ensure high-quality execution across all territories.

Key Responsibilities:

With the support of our Head of Operations, the candidate will need to Build & Lead the HR Operations Team locally

• Establish a new HR operations function.
• Incorporate two existing HR team members into a cohesive team structure; assign responsibilities and provide guidance.
• Develop a working rhythm, define task ownership, and drive accountability within the team.

HR Process Delivery Global Scope

• Oversee accurate and timely execution of end-to-end HR administrative tasks for employees across multiple countries, including:
• Offer letter and contract preparation
• Onboarding coordination and employee data entry
• Job changes, promotions, and employment updates
• Exit administration and documentation
• Ensure accurate maintenance of employee records within the HRIS (Workday).
• Payroll data reconciliation and inputting
• Benefit lifecycle operational tasks

Process Refinement & SOP Development

• Work with the head of HR Operations, and other HR stakeholders to review and refine HR processes.
• Finalise and maintain standard operating procedures (SOPs), service level expectations, and documentation protocols.
• Drive consistency, compliance, and quality across all HR operational workflows.

Stakeholder Coordination

• Collaborate regularly with HR Operations, other HR stakeholders and finance to support cross-functional processes.
• Respond to queries, escalate issues, and ensure proactive communication with relevant internal stakeholders.

Compliance & Documentation

• Ensure HR practices adhere to local requirements and align with global standards (e.g., GDPR, audit controls).
• Manage secure storage and integrity of employee files and HR documentation.
• Support internal audits and respond to documentation or compliance reviews.

Reporting & Process Oversight

Track key HR operational metrics (e.g., SLA adherence, onboarding completion, data accuracy).

• Maintain dashboards and trackers as needed by global HR or Operations leadership.
• Continuously review processes and recommend improvements to reduce risk and improve efficiency.

Qualifications & Experience:

• Demonstrate strong HR operations experience, including team leadership or supervisory exposure.
• Experience working in a shared services model, ideally supporting international employee groups.
• Familiarity with out HR systems Workday.
• A strong understanding of international employment compliance is advantageous; global HR documentation experience is a desirable.
• Comfortable managing processes across time zones and coordinating with international stakeholders.

Key Skills:

• Hands-on delivery mindset with strong attention to detail.
• Able to build and lead a growing team that is process disciplined.
• Clear communicator, both written and verbal, with professional fluency in English.
• Strong organisational and time management and prioritisation skills.
• High level of discretion when working with confidential information.
• Process-driven, collaborative, and reliable.