Hub Head

1.

Hub Head

Reporting To Cluster Head (equivalent to regional Head)

Value Stream – Asset Operations

Location – Hub

2.

• The overall objective of this role is to manage, oversee and direct all aspects of the Hub’s operation – Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations.

3.

Hub Operations:

• Cost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory Operations
• End to end monitoring of pick pack delivery ensuring the highest level of customer experience
• Hiring, training, development, and discipline of workforce
• Addressing of CX escalations and reverse logistics
• Engage with central teams for all Ops and Hub related actions

Inventory Operations:

• Manage Inbound Operations
• Infrastructure support for all GRN and Inventory activities
• Prevention of Pilferage/shrinkage
• Oversee stock-in/ refilling processes

Additional Responsibilities:

• Fresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch.
• Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead.
• Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash.
• Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions.
• Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities.

• 4.

  Outcomes & KPIs

• Hub P&L Targets (Actual vs Planned)
• Total orders Processed (Actual vs Planned)
• Hub running expenses (% of revenue) vs planned
• Inventory in hub () vs plan
• Inventory ageing in hub (days) vs plan
• On Time Delivery - Target Vs Achievement (%).
• Over all refund (%) vs Target
• Operations excellence initiatives implemented in Hub
• People Management/Development - (Employee Retention/Attrition) (%)

• 5.

  Organization

• This role is a part of Operations team and reports to the Cluster/Regional Head.
• Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR.