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TekWissen
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HR Assistant II

HR Assistant II

TekWissen

2 - 5 years

0 Lacs

Hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

products and applications experience customer service experience Workforce Management Client Servicing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Overview:

TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.

Job Title: HR Assistant II

Key Responsibilities:

Working knowledge in Real Time monitoring in Call Center environment (SL, Volume Offered/Incoming/Handled vs. STF/Commit, Outsourcing %, age and size of email backlogs, missed contacts, calls in queue, wait time.) and excel templates.
Able to write root case analysis of any service failure.
Intraday Reporting (including call outs).
Manage AUX states / non-adherence and escalate to the corresponding Planning & Vendor teams.

Mandatory Requirements:

1+ years of customer service experience
1+ years of Microsoft Office products and applications experience

Preferred skills:

Working knowledge in the client's Connect.
1+ years of customer service experience
1+ years of Workforce Management (Real Time Monitoring) experience in Call Center environment.
1+ years of Microsoft Office products and applications experience

Education or Certification:

Bachelor's degree with good academic record.

TekWissen Group is an equal opportunity employer supporting workforce diversity.

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HR Assistant II