3 Honeycomb Jobs

It&aposs fun to work in a company where people truly BELIEVE in what they&aposre doing! We&aposre committed to bringing passion and customer focus to the business. Job Description This role requires working from our local Hyderabad office 2-3x a week. WHAT YOULL DO: Work with software development teams to enable reliable and stable software services Develop software solutions that enhance the reliability and performance of services Optimize software release and deployment of ABC systems and cloud infrastructure in AWS Be an advocate for availability, reliability and scalability practices Help teams define and adhere to Service Level Objectives and adhere to standard processes Enable the product engineering teams through support of the automated deployment pipelines Collaborate with product development as an advocate for scalable architectural approaches Advocate for infrastructure and application security practices in the development process Respond to production incidents in a balanced and compensated rotation with other SREs and Senior Engineers You will lead a culture of learning and continuous improvement through incident postmortems and retrospectives WHAT YOULL NEED: 5+ years of demonstrable experience in our tech stack Proficiency in one programming language: Go, PHP, NodeJS or Java Infrastructure running 100% in AWS Service oriented architecture deployed on ECS Fargate & Lambda Databases: MySQL, Postgres, MongoDB, DynamoDB, Redshift Infrastructure automation with Terraform Observability & Monitoring: Honeycomb, NewRelic, CloudWatch, Grafana CI/CD pipelines with GitHub, CircleCI and Jenkins Willing to be part of a rotating on-call schedule Open to irregular work hours to support teams in different time zones WHATS IN IT FOR YOU: Purpose led company with a Values focused culture Best Life, One Team, Growth Mindset Time Off competitive PTO plans with 15 Earned accrued leave, 12 days Sick leave, and 12 days Casual leave per year 11 Holidays plus 4 Days of Disconnect once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Group Mediclaim insurance coverage of INR 500,000 for employee + spouse, 2 kids, and parents or parent-in-laws, and including EAP counseling Life Insurance and Personal Accident Insurance Best Life Perk we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Premium Calm App enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 Support for working women with financial aid towards crche facility, ensuring a safe and nurturing environment for their little ones while they focus on their careers. Were committed to diversity and passion, and encourage you to apply, even if you dont demonstrate all the listed skillsets! ABCS COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each persons diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com ABOUT ABC: ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym. Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com). ? If you like wild growth and working with happy, enthusiastic over-achievers, you&aposll enjoy your career with us! Show more Show less

Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive timely resolution . Communicate with customers primarily via e-mail , and also through Slack, MS Teams and phone as needed. Collaborate cross-functionally with Product, Engineering, QA, Design and DevOps teams to investigate and resolve platform-level issues. Apply a structured and data-driven approach to debugging issues in areas such as API integration, campaign workflows, user interface, and data syncing. Provide technical walkthroughs and consultative guidance to customers on platform capabilities and best practices. Document solutions thoroughly in ticketing systems and contribute to the knowledge base for internal and customer use. Identify trends and proactively suggest product or documentation improvements based on recurring customer pain points. Participate in post-incident reviews, RCA documentation , and follow-ups with impacted customers. Provide support during product upgrades or critical incidents , including weekends or holiday coverage on a rotational basis. Required Skills & Experience: 3+ years of experience in a technical support or product support role in a SaaS or MarTech environment . Demonstrated ownership of L2+ escalation issues with strong analytical thinking and troubleshooting depth. Strong written and verbal communication skills with the ability to simplify complex technical concepts. Hands-on experience with web technologies : APIs (REST), HTML, CSS, JavaScript, SQL, JSON, and browser dev tools. Comfortable using tools like Postman, Grafana, Jira, Confluence or similar systems. Prior experience supporting US-based customers and working US time zone hours (minimum 1 year). Customer-first mindset with excellent consultative and advocacy skills. Ability to manage multiple priorities and deliver under pressure in a fast-paced support environment . Experience in writing or reviewing runbooks, playbooks, and RCA documents . Preferred Qualifications: Exposure to marketing automation platforms , customer data platforms (CDPs), or personalization engines. Experience with SQL-based investigation and understanding of event/data pipelines . Familiarity with tools like Honeycomb, AWS, Snowflake or similar platforms is a plus. Experience in incident management or working with on-call rotations using PagerDuty. Expereince in GenAI tools like OpenAI, MS Co-Pilot or Deepseek. Soft Skills: Self-starter who can work independently with minimal supervision. Strong collaboration skills and a positive attitude in cross-team environments. Detail-oriented with a passion for problem-solving and continuous learning.

1. 5+ Years of work experience in Python and AWS Stack 2. Candidate should be a good hands-on Experience in AWS technologies (S3, DynamoDB, Lambda, API Gateway, App Sync, Route53, CloudFormation, Event bridge, IAM, Glue, Athena) . 3. Candidate should have experience in Python 3.9 or new versions 4. Experience with DevOps concepts, tools and continuous delivery pipelines - Bamboo, Bitbucket, JIRA, GIT , etc. 5. Experience with product health monitoring in test and production environments using Honeycomb/Splunk and CloudWatch . 6. Experience with API design standards, patterns, and frameworks (e.g., REST, GraphQL, OpenAPI, OAuth ). 7. Operates in a highly collaborative team emphasizing best practices in cloud development, testing, DevSecOps and SRE . 8. Build cloud-first, consumer-focused and applying lean agile methodologies. Candidate should have good experience in Unit testing (pytest). 9. Candidate should have hands-on experience with python libraries and frameworks such as Flask, SQLAlchemy, AWS-boto3 10. Experience in coding, testing, debugging, implementing , and documenting applications 11. Should have good database (RDBMS, sql queries, joins) skills 12. Strong understanding of front-end WEB technologies (JavaScript, HTML and CSS etc). 13.Candidate should have experience REST and UI to backend integration. 16. Should have good verbal & written communication skills. 17. Should be able to work on the Agile methodology. 18. Investment Management domain knowledge is an added advantage.