Quality Analyst (BPO Operations) - Gurugram Taskus

1.0 - 5.0 years

3 - 5 Lacs

Gurugram

Work from Office

Role & responsibilities What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because its time to imagine what its like being a Quality Analyst at TaskUs. As a Quality Analyst, you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. You will meet and exceed client mandated KPI's (Key Performance Indicators). You must also ensure consistent performance based on a continuous improvement model. What else? You must also ensure that all login and Passwords (both Internal & External) are kept confidential. You must also participate in all Intern and External mandated trainings and/or seminars. You must have knowledge, understanding, and compliance with TaskUs policies and procedures. Also, you must maintain knowledge of the functional area and company policies and procedures. You will also provide feedback to management concerning possible problems or areas of improvement. You will also perform other duties as assigned by management. So, do you have what it takes to become a Quality Analyst? Requirements: What exactly are we looking for? Well, we need someone with college or vocational school graduation as a qualificati and who’s willing to work on cyclical schedules. So if you have at least 1-2 years of working experience in the related field (Quality tools, Auditing, and Custom service). Have experience on phone, email, and live chat support? That’s definitely plus! Meanwhile, you have experience in Customer Service, Sales, Billing, Collections and Technical Support? Even better! We’re looking for someone who has strong verbal and written communication and comprehension skills. Someone who’s computer literate and proficient in the use Windows OS, Apple OS X, Microsoft Office and Google applications. Can you type least 30 WPM for voice and 35 WPM for Non-Voice campaigns? That’s what we need! We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who’s resourceful, able to multitask and has high attention to details will be a great addition to the team. If you’re someone who’s self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quick adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you Preferred candidate profile Perks and benefits

Posted 1 week ago

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Opening For Inside sales Quality Leader For Healthcare Ind-Bengaluru Aspire Consultancy Services

1.0 - 6.0 years

2 - 3 Lacs

Bengaluru

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Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly quality targets. Monitor team performance and provide regular coaching, feedback, and training to drive improvements. Min 1 year on paper as a QC mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709

Posted 1 month ago

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Planning Engineer - UG/EV Metro, EV Road, Bridge Afcons

5 - 10 years

8 - 15 Lacs

Bhopal, Mumbai, Delhi / NCR

Work from Office

Role & responsibilities Prepare project Planning activities for Underground/Elevated Metro, Elevated Road, Bridge projects Ensuring preparation of schedule (Primavera / MS project), detailed work plan (activities) based on the project objectives and contractual specifications. Ensuring the development of schedule along with critical path for commissioning of different phases along with cost loading in Primavera P6 18.8. Discuss the time cycle for various construction activities with Head Office Planning Team, Tunnel Experts and Site Planning In charge. Monitoring Time Cycle with plan vs actual and productivity of equipment and manpower. Getting validation from Section In-charges, Construction Managers before submission to Project Head. Ensuring the review of Daily Progress Report (DPR), Monthly Progress Report (MPR), Monthly flash report, WIP (work in progress) report, Executive reports (Feedback to execution) before submission to Head Office or client. Minimum Requirements Full time BE/BTech-Civil Working knowledge of Primavera P6/MSP Preferred candidate profile: Post Graduation in NICMAR ACM / MTech-Const Mgmt / MBA-Const Mgmt Should have experience in preparing L1 Schedule in Primavera, equipment requirement & equipment deployment schedule, time cycle, method statement and construction sequence for major activities for the construction of UG/EV Metro projects

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