Hiring Fraud Dispute Operations Representative | Gurgaon

Hiring Fraud Dispute Operations Representative | Gurgaon

Note - Please apply 0nly If You are an Immediate Joiner

Qualification - Graduate

CTC - Upto 6.5LPA

Location - Gurgaon

Call/WhatsApp- 9147047908, 9147047909, 7678572840

Interview Venue - Spot Selection Spot Joining

Human Before Resource Private Limited

Plot F1, Unit 401 4th Floor Lift 2

Landmark- Sector 16 Noida Metro Rajnigandha Gate Beside HCL

Sector 3 Noida - 201301

Mandatory experience:

• 1 year of Disputes and chargeback experience.

• Prior experience in handling card disputes, including fraud disputes required.

• Familiarity with handling disputes

• Experience in chat-based customer service is required, with a demonstrated ability to resolve complex queries efficiently.

Language proficiency:

• Written English and second language proficiency level: B1 or higher

• Language Proficiency Check: The Supplier is responsible for carrying out specific language assessments, which will be determined and detailed by the Supplier.

Skills and requirements:

• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses.

• responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications

• Should possess banking knowledge and ability to analyze, investigate card & transaction disputed c

• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes

• Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes to mitigate and/or recover losses

• responsible for multiple claim types. Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications

• Receive direction from team lead and escalate questions and issues to more experienced roles

• Perform in-depth reviews of monetary and non-monetary transactions, and resolve customer disputes.